Customer Service Representative

3 weeks ago


Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Full time

Pertemps Glasgow is currently working with a Financial Services based company who are looking to expand their team in the Vulnerable Customer department.

As a Vulnerable Customer Care Advisor, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support.

This is a very well-suited role to those with a caring and empathetic nature, who are looking for a change of career from a Care or Nursery environment.

The role involves handling inbound and outbound calls with the aim of helping customers during their time of need.

You will receive best-in-class training to provide you with the skills required to perform successfully in your role.

Once trained, you will work within a Voice team and become a valued member of our wider Collections team.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low-carbon HALO Kilmarnock site.

Key Responsibilities:

  • Handling inbound and outbound calls to provide guidance and advice to customers who need extra support
  • Working within the Vulnerable Customer department to provide a valuable service to customers
  • Receiving best-in-class training to develop the skills required for the role
  • Working within a Voice team and becoming a valued member of the wider Collections team

Benefits:

  • Hybrid working with 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
  • 37.5 hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)
  • 28 days holidays (increasing to 31 days after 5 years)
  • Pension (5% employee and minimum 4% employer contributions)
  • Life Assurance (3 x annual salary)
  • Free medical, dental, and optical healthcare cash plan

What We Offer:

  • Staff discounts at a huge number of shops and online retailers
  • Health and Wellbeing programme
  • Employee Assistance Scheme
  • Modern Apprenticeship Scheme

Requirements:

  • A caring and empathetic nature
  • Previous experience in a Care or Nursery environment
  • Ability to work within a Voice team and become a valued member of the wider Collections team

What to Expect:

  • A comprehensive induction programme to help you settle into the role
  • Ongoing training and development to help you succeed in your role
  • A supportive and collaborative team environment


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