Customer Service Representative
3 weeks ago
Pertemps Glasgow is currently working with a Financial Services based company who are looking to expand their team in the Vulnerable Customer department.
As a Vulnerable Customer Care Advisor, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support.
This is a very well-suited role to those with a caring and empathetic nature, who are looking for a change of career from a Care or Nursery environment.
The role involves handling inbound and outbound calls with the aim of helping customers during their time of need.
You will receive best-in-class training to provide you with the skills required to perform successfully in your role.
Once trained, you will work within a Voice team and become a valued member of our wider Collections team.
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low-carbon HALO Kilmarnock site.
Key Responsibilities:
- Handling inbound and outbound calls to provide guidance and advice to customers who need extra support
- Working within the Vulnerable Customer department to provide a valuable service to customers
- Receiving best-in-class training to develop the skills required for the role
- Working within a Voice team and becoming a valued member of the wider Collections team
Benefits:
- Hybrid working with 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental, and optical healthcare cash plan
What We Offer:
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
Requirements:
- A caring and empathetic nature
- Previous experience in a Care or Nursery environment
- Ability to work within a Voice team and become a valued member of the wider Collections team
What to Expect:
- A comprehensive induction programme to help you settle into the role
- Ongoing training and development to help you succeed in your role
- A supportive and collaborative team environment
-
Customer Service Representative
2 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Search Full timeJob Title: Customer Service RepresentativeJob Summary:As a Customer Service Representative for Search, you will be responsible for delivering outstanding customer service through multiple communication channels, including email and live chat. Key Responsibilities:- Respond to customer inquiries in a shared inbox- Engage with customers via live chat- Handle...
-
Customer Service Representative
1 week ago
Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full timeAbout the RoleWe are seeking a skilled and driven Customer Service Representative to join our team. As a key member of our customer solutions team, you will be responsible for managing a pipeline of both inbound and outbound calls to resolve customer queries in a timely and professional manner.
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Yorkshire Building Society Full timeAbout the RoleAs a Customer Service Representative, you'll be the face of our organization, providing exceptional support to our members. Your key responsibilities will include:Building strong relationships with our members, understanding their needs, and providing tailored solutions.Facilitating effective communication, ensuring that our members feel valued...
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Asda Full timeAbout the RoleWe're looking for a Customer Service Representative to join our team at Asda. As a Service Colleague, you'll work across various departments to ensure the efficient running of our stores. This means you could be serving customers at the checkouts, perfecting pizzas, picking for home deliveries, or replenishing products on the shelves. Our...
-
Customer Service Representative
3 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Yorkshire Building Society Full timeAbout the RoleAs a Customer Service Representative, you will be responsible for providing exceptional support to our members, helping them find the right products and services to meet their needs. You will be the first point of contact for our members, providing a warm and welcoming experience that sets us apart from other financial institutions.Your Key...
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full timeJob SummaryPertemps Scotland is seeking a skilled Customer Service Representative to join our team in Kilmarnock. As a Vulnerable Customer Support Specialist, you will play a vital role in providing guidance and advice to customers who require extra support.Key ResponsibilitiesHandle inbound and outbound calls to assist customers during their time of...
-
Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Full timeJob DescriptionWe are seeking a compassionate and empathetic individual to join our team as a Customer Service Representative for Vulnerable Clients.Pertemps Glasgow is working with a Financial Services company to expand their team and provide essential support to customers who need extra guidance and advice.This role is ideal for those with a caring nature...
-
Customer Solutions Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time**Job Title:** Customer Solutions Representative**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Representative. As a key member of our team, you will be responsible for managing a pipeline of both inbound and outbound calls to resolve customer queries.**Key Responsibilities:**Manage...
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full timePertemps Scotland is seeking a driven and confident individual to join their team as a Customer Service Advisor. This role offers a unique opportunity to build a career within a strong and supportive company. As a Customer Service Advisor, you will be responsible for managing a pipeline of inbound and outbound calls to resolve customer queries, creating...
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Yorkshire Building Society Full timeAbout the RoleWe're looking for a skilled Customer Service Advisor to join our team at Yorkshire Building Society. As a key member of our team, you'll be responsible for providing exceptional customer service to our members, helping them to achieve their financial goals.Your Key ResponsibilitiesProvide expert advice and guidance to members on our products...
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Yorkshire Building Society Full timeAbout the RoleAs a Customer Service Advisor at Yorkshire Building Society, you'll play a vital role in delivering exceptional service to our members. Your primary responsibility will be to provide support and guidance to our customers, helping them navigate our products and services.Your Key ResponsibilitiesBuild strong relationships with our members,...
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Yorkshire Building Society Full timeAbout the RoleWe're seeking a talented Customer Service Advisor to join our team at Yorkshire Building Society. As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our members.Your Key ResponsibilitiesProvide personalized support to our members, helping them to find the right products and services...
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom East Ayrshire Council Full timeJob OpportunityWe are seeking a highly motivated and customer-focused individual to join our team at East Ayrshire Council. As a key member of our Finance and ICT Service, you will play a vital role in providing exceptional service to our customers, assisting with the promotion and delivery of our key objectives.Key ResponsibilitiesProvide effective...
-
Customer Service Representative
3 weeks ago
Kilmarnock, East Ayrshire, United Kingdom East Ayrshire Council Full timeJob DescriptionTo provide an effective customer service to customers seeking general information, assistance, or support with payments in order to assist with the promotion, delivery and integration of the Council's key objectives; specifically in relation to those identified within the Finance and ICT Service Plan, the Council's Digital Strategy and the...
-
Customer Service Representative
3 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Careers Full timePertemps Glasgow Careers is currently working with a Financial Services based company to expand their team. As a Vulnerable Customer Care Advisor, you will be an essential part of the business, providing guidance and advice to customers who need extra support.This role is well-suited for those with a caring and empathetic nature, particularly those currently...
-
Customer Service Representative
2 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full timeWe are keen to speak to driven and confident individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths.This role will be working in a collaborative...
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom East Ayrshire Council Full timeJob DescriptionTo provide an effective telephony service to customers seeking general information, assistance, or support with payments in order to assist with the promotion, delivery and integration of the Council's key objectives; specifically in relation to those identified within the Finance and ICT Service Plan, the Council's Digital Strategy and the...
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full timeAbout the Role:Pertemps Scotland is currently working with a Financial Services based company who are looking to expand their team.This is a fantastic opportunity to develop a long-term career with a multi-national company based in our 'award winning' and 'low carbon' HALO Kilmarnock site.Key Responsibilities:Handling inbound and outbound calls with the aim...
-
Customer Service Representative
3 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full timeAbout the Role:Pertemps Scotland is currently working with a Financial Services based company who are looking to expand their team. As a Vulnerable Customer Care Advisor, you will be an essential part of the business, providing guidance and advice to customers who need extra support.This is a very well-suited role for those with a caring and empathetic...
-
Customer Service Representative
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Domino's Careers UK Full timeAbout the Role:We are seeking a passionate and customer-focused individual to join our team as a Team Member at our store in Kilmarnock.As a Team Member, you will be responsible for taking orders and serving customers face-to-face and via telephone, following all health and safety guidelines, and preparing pizzas from scratch.What We Offer:Great career...