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Medical Office Coordinator

2 months ago

Jarrow, South Tyneside, United Kingdom GP Suite Full time

About the Role

We are seeking a highly organized and detail-oriented Medical Receptionist to join our team at GP Suite. As a Medical Receptionist, you will play a vital role in providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities

  • Manage and coordinate patient appointments using our clinical system, EMIS Web
  • Handle incoming calls, address patient queries, and provide information and direction as needed
  • Perform various administrative tasks, including updating patient records, processing paperwork, and prescription requests
  • Serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication
  • Address and resolve patient concerns and issues promptly and courteously

Requirements

  • Experience working in Primary Care/NHS
  • IT literacy
  • Excellent customer service skills
  • Understanding of the role and function of administration within a GP surgery

Desirable Qualities

  • Previous experience working in a GP surgery and familiarity with reception and administrative duties
  • Previous use of EMIS Web

About GP Suite

GP Suite is a small GP Practice based in Jarrow with a patient population of approximately 4550 patients. Our team consists of three GP Partners, two Advanced Clinical Practitioners, three Practice Nurses, and one trainee nursing associate. We strive to deliver the highest standard of patient care and maintain good working relationships with external services.