Operational Planning Specialist

2 weeks ago

Hatfield, Hertfordshire, United Kingdom Affinity Water Full time
About the Role

We are seeking an experienced Operational Planner to join our Smart Metering Programme team at Affinity Water. As an Operational Planner, you will play a critical role in ensuring the successful installation of smart meters in customers' homes.

Key Responsibilities
  • Plan and schedule the installation of smart meters, utilizing data from multiple systems to create a comprehensive work schedule for direct and supply chain plumbing teams.
  • Collaborate with stakeholders to optimize resource allocation for peak efficiency.
  • Develop and maintain effective planning and scheduling processes to minimize errors and ensure tasks are completed correctly the first time.
  • Identify potential risks in planning and scheduling processes and implement strategies to mitigate these risks.
Requirements
  • Proven experience in planning and scheduling for engineers, technicians, plumbers, and other personnel in a multimillion-pound civil operations environment.
  • Exceptional understanding of customer service and how effective planning and scheduling can enhance the customer experience.
  • Good understanding of civil construction processes, including plumbing, excavation teams, and reinstatement procedures.
  • Good knowledge of the water industry, including water regulations and performance commitments.
  • Proven record in successful planning and scheduling, consistently adhering to KPIs for large-scale civil operations.
What We Offer
  • Salary dependent on experience.
  • Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
  • Entry into the company annual bonus scheme.
  • Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days.
  • A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
  • A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
  • We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
  • Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
  • Access to our Wellbeing Centre with support for looking after your physical and mental health.
  • Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
About Affinity Water

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

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