Customer Retention Specialist Intern

3 weeks ago

Reading, Reading, United Kingdom IGEL Technology Full time

IGEL Technology simplifies and secures the delivery of digital workspaces, enabling access to any cloud while reducing costs. Our renewal business focuses on retaining customers who utilize our platform to maintain IT flexibility and control, manage, and secure remote endpoints efficiently.

To strengthen our renewals team, we are seeking a highly motivated Customer Retention Specialist Intern. This position offers invaluable practical experience in renewal and retention strategies within the dynamic IT industry.

Your Responsibilities
  • Engage with potential customers and partners through phone and email, guiding them through contract renewals and generating new business opportunities.
  • Identify prospects for offering additional products and services to enhance customer value.
  • Maintain accurate and up-to-date information regarding renewal opportunities within our systems, ensuring seamless forecasting and process management.
  • Act as a liaison between customers, partners, and internal business groups, facilitating smooth renewal transactions for optimal customer satisfaction.
  • Coordinate renewal activities with the customer's sales representative to ensure timely and efficient execution of renewals.
  • Collaborate with the Customer Success Manager to seamlessly integrate into our customer success model and effectively support renewal discussions.
  • Create tailored renewal quotes specifically for renewals conducted through partners and resellers/distributors.
  • Maintain a comprehensive understanding of our product offerings, version updates, and pricing structures to excel in this role.
Your Profile
  • Currently enrolled in a degree program in computer science, business informatics, or a related field of study, or recently graduated and seeking part-time employment.
  • Enrolled for at least another six months with availability for up to 20 hours per week.
  • Possess an energetic and positive approach to problem-solving, demonstrating initiative and resourcefulness.
  • Exhibit strong communication skills, effectively understanding customer needs, displaying empathy, and providing timely resolutions.
  • Demonstrate self-motivation, drive, and resilience to consistently meet and exceed targets while maintaining a commitment to continuous learning.
  • Excellent written and verbal English skills are essential; German language proficiency is a valuable asset.

  • Customer Retention Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Signet Resources Full time

    About the Role:We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.Main Responsibilities:Manage and oversee the daily operational management of our...

  • Customer Retention Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Signet Resources Full time

    About the Role:We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.Main Responsibilities:Manage and oversee the daily operational management of our...

  • Customer Retention Specialist

    3 weeks ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    The RoleIGEL Technology's secure endpoint platform simplifies and secures the delivery of digital workspaces to access any cloud while reducing costs. The company's renewal business is focused on renewing and retaining customers who use our platform to maintain IT flexibility and control, manage and secure remote endpoints quickly and easily.To grow our...

  • Customer Retention Specialist

    3 weeks ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    The RoleIGEL Technology's secure endpoint platform simplifies and secures the delivery of digital workspaces to access any cloud while reducing costs. The company's renewal business is focused on renewing and retaining customers who use our platform to maintain IT flexibility and control, manage and secure remote endpoints quickly and easily.To grow our...

  • Senior Customer Retention Specialist

    2 weeks ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Job Summary:We are seeking a highly skilled Senior Customer Retention Specialist to join our team at IGEL Technology. As a key member of our sales organization, you will be responsible for negotiating renewal contracts, developing win-win negotiation strategies, and enhancing customer relationships.Key Responsibilities:Negotiate all facets of renewal...

  • Senior Customer Retention Specialist

    2 weeks ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Job Summary:We are seeking a highly skilled Senior Customer Retention Specialist to join our team at IGEL Technology. As a key member of our sales organization, you will be responsible for negotiating renewal contracts, developing win-win negotiation strategies, and enhancing customer relationships.Key Responsibilities:Negotiate all facets of renewal...

  • Retention Product Manager

    3 weeks ago

    Reading, Reading, United Kingdom Signet Resources Full time

    About the Role:We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.Main Responsibilities:Manage and oversee the daily operational management of our...

  • Retention Product Manager

    3 weeks ago

    Reading, Reading, United Kingdom Signet Resources Full time

    About the Role:We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.Main Responsibilities:Manage and oversee the daily operational management of our...

  • Senior Customer Retention Specialist

    6 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerAt IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.Key Responsibilities:Negotiate renewal contracts with customers to...

  • Senior Customer Retention Specialist

    6 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerAt IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.Key Responsibilities:Negotiate renewal contracts with customers to...

  • Senior Customer Retention Specialist

    5 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerAt IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.Key Responsibilities:Negotiate renewal contracts with customers to...

  • Senior Customer Retention Specialist

    5 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerAt IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.Key Responsibilities:Negotiate renewal contracts with customers to...

  • Senior Customer Retention Specialist

    3 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...

  • Senior Customer Retention Specialist

    3 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...

  • Senior Customer Retention Specialist

    1 day ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...

  • Senior Customer Retention Specialist

    2 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...

  • Procurement Category Specialist

    1 week ago

    Reading, Reading, United Kingdom Signet Recruitment and Retention Full time

    Procurement Category Manager Job Overview We are seeking a skilled Procurement Category Manager to join our client's team. As a key member of the procurement function, you will be responsible for developing and implementing category strategies to drive commercial excellence. Key Responsibilities: * Develop and execute category plans to achieve business...

  • Procurement Category Specialist

    1 week ago

    Reading, Reading, United Kingdom Signet Recruitment and Retention Full time

    Procurement Category Manager Job Overview We are seeking a skilled Procurement Category Manager to join our client's team. As a key member of the procurement function, you will be responsible for developing and implementing category strategies to drive commercial excellence. Key Responsibilities: * Develop and execute category plans to achieve business...

  • Porsche Customer Experience Specialist

    3 weeks ago

    Reading, Reading, United Kingdom RAC Motoring Services Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Porsche Customer Experience Specialist. As a key member of our Customer Interaction Centre, you will be responsible for delivering exceptional customer service and ensuring that every interaction with our customers is a positive and memorable experience.Key...

  • Client Retention Representative

    1 month ago

    Reading, Reading, United Kingdom Barracuda Networks, LLC Full time

    Join Our Dedicated Team at BarracudaAt Barracuda Networks, we are committed to making the digital world a safer environment. We believe that every organization should have access to cloud-based, enterprise-level security solutions that are straightforward to purchase, implement, and utilize. Our innovative offerings protect email, networks, data, and...