Senior Customer Retention Specialist

5 days ago

Reading, Reading, United Kingdom IGEL Technology Full time
Renewal Account Manager

At IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.

Key Responsibilities:

  • Negotiate renewal contracts with customers to maximize contract value and enhance the customer relationship.
  • Develop and execute win-win negotiation strategies to drive revenue growth and customer satisfaction.
  • Monitor customer health metrics to identify risks and develop mitigation strategies.
  • Collaborate with the wider sales team and customer experience organization to review customer value achievement and drive product adoption.
  • Work with Legal, Deals Desk, and Sales Operations to resolve complex issues related to contract renewal and approval.

Requirements:

  • 5+ years of demonstrated success in renewal account management.
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
  • Advanced proficiency with contract renewal processes.
  • Excellent customer management skills, including sales, account management, and customer service.
  • Strong work ethic and quota achievement.

About IGEL Technology:

IGEL Technology is a leading provider of SaaS solutions for enterprise software. We're committed to delivering exceptional customer value and driving business growth through our innovative products and services.

  • Senior Customer Retention Specialist

    2 weeks ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Job Summary:We are seeking a highly skilled Senior Customer Retention Specialist to join our team at IGEL Technology. As a key member of our sales organization, you will be responsible for negotiating renewal contracts, developing win-win negotiation strategies, and enhancing customer relationships.Key Responsibilities:Negotiate all facets of renewal...

  • Senior Customer Retention Specialist

    2 weeks ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Job Summary:We are seeking a highly skilled Senior Customer Retention Specialist to join our team at IGEL Technology. As a key member of our sales organization, you will be responsible for negotiating renewal contracts, developing win-win negotiation strategies, and enhancing customer relationships.Key Responsibilities:Negotiate all facets of renewal...

  • Customer Retention Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Signet Resources Full time

    About the Role:We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.Main Responsibilities:Manage and oversee the daily operational management of our...

  • Customer Retention Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Signet Resources Full time

    About the Role:We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.Main Responsibilities:Manage and oversee the daily operational management of our...

  • Customer Retention Specialist

    3 weeks ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    The RoleIGEL Technology's secure endpoint platform simplifies and secures the delivery of digital workspaces to access any cloud while reducing costs. The company's renewal business is focused on renewing and retaining customers who use our platform to maintain IT flexibility and control, manage and secure remote endpoints quickly and easily.To grow our...

  • Customer Retention Specialist

    3 weeks ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    The RoleIGEL Technology's secure endpoint platform simplifies and secures the delivery of digital workspaces to access any cloud while reducing costs. The company's renewal business is focused on renewing and retaining customers who use our platform to maintain IT flexibility and control, manage and secure remote endpoints quickly and easily.To grow our...

  • Customer Retention Specialist Intern

    1 month ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    IGEL Technology simplifies and secures the delivery of digital workspaces, enabling access to any cloud while reducing costs. Our renewal business focuses on retaining customers who utilize our platform to maintain IT flexibility and control, manage, and secure remote endpoints efficiently. To strengthen our renewals team, we are seeking a highly motivated...

  • Customer Retention Specialist Intern

    3 weeks ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    IGEL Technology simplifies and secures the delivery of digital workspaces, enabling access to any cloud while reducing costs. Our renewal business focuses on retaining customers who utilize our platform to maintain IT flexibility and control, manage, and secure remote endpoints efficiently. To strengthen our renewals team, we are seeking a highly motivated...

  • Senior Customer Retention Specialist

    6 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerAt IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.Key Responsibilities:Negotiate renewal contracts with customers to...

  • Senior Customer Retention Specialist

    6 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerAt IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.Key Responsibilities:Negotiate renewal contracts with customers to...

  • Senior Customer Retention Specialist

    3 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...

  • Senior Customer Retention Specialist

    3 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...

  • Senior Customer Retention Specialist

    1 day ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...

  • Senior Customer Retention Specialist

    2 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...

  • Retention Product Manager

    3 weeks ago

    Reading, Reading, United Kingdom Signet Resources Full time

    About the Role:We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.Main Responsibilities:Manage and oversee the daily operational management of our...

  • Retention Product Manager

    3 weeks ago

    Reading, Reading, United Kingdom Signet Resources Full time

    About the Role:We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.Main Responsibilities:Manage and oversee the daily operational management of our...

  • Senior Lending Product Manager

    1 week ago

    Reading, Reading, United Kingdom Macildowie Recruitment and Retention Full time

    Senior Lending Product ManagerThis forward-thinking financial services organisation is seeking a Senior Lending Product Manager to join its high-performing team. As a key member of the organisation, you will be accountable for delivering commercial lending targets and actively managing existing lending customers.Key ResponsibilitiesDeliver commercial...

  • Senior Lending Product Manager

    1 week ago

    Reading, Reading, United Kingdom Macildowie Recruitment and Retention Full time

    Senior Lending Product ManagerThis forward-thinking financial services organisation is seeking a Senior Lending Product Manager to join its high-performing team. As a key member of the organisation, you will be accountable for delivering commercial lending targets and actively managing existing lending customers.Key ResponsibilitiesDeliver commercial...

  • Renewal Specialist

    5 days ago

    Reading, Reading, United Kingdom Barracuda Networks, LLC Full time

    Renewal SpecialistBarracuda Networks, LLC is seeking a highly skilled Renewal Specialist to join our EMEA renewals team in Reading, UK. As a key member of our team, you will be responsible for driving industry-leading renewal rates across the region.Key ResponsibilitiesExecute strategies to increase customer loyalty and improve renewal retention ratesQualify...

  • Renewal Specialist

    5 days ago

    Reading, Reading, United Kingdom Barracuda Networks, LLC Full time

    Renewal SpecialistBarracuda Networks, LLC is seeking a highly skilled Renewal Specialist to join our EMEA renewals team in Reading, UK. As a key member of our team, you will be responsible for driving industry-leading renewal rates across the region.Key ResponsibilitiesExecute strategies to increase customer loyalty and improve renewal retention ratesQualify...