Customer Retention Specialist

4 weeks ago


Reading, Reading, United Kingdom Signet Resources Full time

About the Role:

We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.

Main Responsibilities:

  • Manage and oversee the daily operational management of our retention product suite across all product groups for the UK market.
  • Create and develop monthly retention product performance reports to track progress and identify areas for improvement.
  • Set and track retention product retailer targets, and implement countermeasures to drive improved performance via our field teams.
  • Develop and deliver workshops to develop retention product experts within our field teams.
  • Support the tender and contract process for all retention product business partners.
  • Maintain thorough appreciation of FCA regulations, IP, and GDPR in the context of marketing, ensuring compliance at all times.

Requirements:

  • Proven experience in retail Aftersales operations and environment.
  • Ability to make sound recommendations based on facts and market research.
  • Advanced Excel skills.
  • Confident analytical skills.

What We Offer:

  • A competitive salary of £38,000.
  • A 35-hour working week.
  • A 50% hybrid working arrangement.
  • Private healthcare.
  • A car scheme for friends and family.
  • A 1pm finish on Fridays.


  • Reading, Reading, United Kingdom IGEL Technology Full time

    The RoleIGEL Technology's secure endpoint platform simplifies and secures the delivery of digital workspaces to access any cloud while reducing costs. The company's renewal business is focused on renewing and retaining customers who use our platform to maintain IT flexibility and control, manage and secure remote endpoints quickly and easily.To grow our...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    The RoleIGEL Technology's secure endpoint platform simplifies and secures the delivery of digital workspaces to access any cloud while reducing costs. The company's renewal business is focused on renewing and retaining customers who use our platform to maintain IT flexibility and control, manage and secure remote endpoints quickly and easily.To grow our...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Job Summary:We are seeking a highly skilled Senior Customer Retention Specialist to join our team at IGEL Technology. As a key member of our sales organization, you will be responsible for negotiating renewal contracts, developing win-win negotiation strategies, and enhancing customer relationships.Key Responsibilities:Negotiate all facets of renewal...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Job Summary:We are seeking a highly skilled Senior Customer Retention Specialist to join our team at IGEL Technology. As a key member of our sales organization, you will be responsible for negotiating renewal contracts, developing win-win negotiation strategies, and enhancing customer relationships.Key Responsibilities:Negotiate all facets of renewal...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    IGEL Technology simplifies and secures the delivery of digital workspaces, enabling access to any cloud while reducing costs. Our renewal business focuses on retaining customers who utilize our platform to maintain IT flexibility and control, manage, and secure remote endpoints efficiently. To strengthen our renewals team, we are seeking a highly motivated...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    IGEL Technology simplifies and secures the delivery of digital workspaces, enabling access to any cloud while reducing costs. Our renewal business focuses on retaining customers who utilize our platform to maintain IT flexibility and control, manage, and secure remote endpoints efficiently. To strengthen our renewals team, we are seeking a highly motivated...


  • Reading, Reading, United Kingdom Signet Resources Full time

    About the Role:We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.Main Responsibilities:Manage and oversee the daily operational management of our...


  • Reading, Reading, United Kingdom Signet Resources Full time

    About the Role:We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.Main Responsibilities:Manage and oversee the daily operational management of our...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerAt IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.Key Responsibilities:Negotiate renewal contracts with customers to...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerAt IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.Key Responsibilities:Negotiate renewal contracts with customers to...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerAt IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.Key Responsibilities:Negotiate renewal contracts with customers to...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerAt IGEL Technology, we're seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued success with our SaaS product.Key Responsibilities:Negotiate renewal contracts with customers to...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Renewal Account ManagerIGEL Technology is seeking a skilled Renewal Account Manager to join our team. As a key member of our sales organization, you will be responsible for negotiating renewal contracts with our existing customers, ensuring their continued satisfaction and value realization from our SaaS product.Key Responsibilities:Negotiate renewal...


  • Reading, Reading, United Kingdom RAC Motoring Services Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Porsche Customer Experience Specialist. As a key member of our Customer Interaction Centre, you will be responsible for delivering exceptional customer service and ensuring that every interaction with our customers is a positive and memorable experience.Key...


  • Reading, Reading, United Kingdom Signet Recruitment and Retention Full time

    Procurement Category Manager Job Overview We are seeking a skilled Procurement Category Manager to join our client's team. As a key member of the procurement function, you will be responsible for developing and implementing category strategies to drive commercial excellence. Key Responsibilities: * Develop and execute category plans to achieve business...


  • Reading, Reading, United Kingdom Signet Recruitment and Retention Full time

    Procurement Category Manager Job Overview We are seeking a skilled Procurement Category Manager to join our client's team. As a key member of the procurement function, you will be responsible for developing and implementing category strategies to drive commercial excellence. Key Responsibilities: * Develop and execute category plans to achieve business...

  • Renewal Specialist

    5 days ago


    Reading, Reading, United Kingdom Barracuda Networks, LLC Full time

    Renewal SpecialistBarracuda Networks, LLC is seeking a highly skilled Renewal Specialist to join our EMEA renewals team in Reading, UK. As a key member of our team, you will be responsible for driving industry-leading renewal rates across the region.Key ResponsibilitiesExecute strategies to increase customer loyalty and improve renewal retention ratesQualify...