Customer Retention Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Signet Resources. As a key member of our Customer Operations department, you will play a critical role in driving customer retention and loyalty across our business.
Main Responsibilities:
- Manage and oversee the daily operational management of our retention product suite across all product groups for the UK market.
- Create and develop monthly retention product performance reports to track progress and identify areas for improvement.
- Set and track retention product retailer targets, and implement countermeasures to drive improved performance via our field teams.
- Develop and deliver workshops to develop retention product experts within our field teams.
- Support the tender and contract process for all retention product business partners.
- Maintain thorough appreciation of FCA regulations, IP, and GDPR in the context of marketing, ensuring compliance at all times.
Requirements:
- Proven experience in retail Aftersales operations and environment.
- Ability to make sound recommendations based on facts and market research.
- Advanced Excel skills.
- Confident analytical skills.
What We Offer:
- A competitive salary of £38,000.
- A 35-hour working week.
- A 50% hybrid working arrangement.
- Private healthcare.
- A car scheme for friends and family.
- A 1pm finish on Fridays.
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