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Keyholder - Luxury Footwear and Accessories Brand

1 month ago

Grays, Thurrock, United Kingdom Kurt Geiger Full time

About Us

Kurt Geiger is an inclusive, creative footwear and accessories brand powered by kindness. We empower our talent to be confident and true to themselves, the London way. Our team of in-house shoe and accessory designers create authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity | Against Racism

Key Responsibilities

  • Deliver exceptional customer service at all times
  • Support the Store Manager in achieving sales targets, operations goals, policies, and procedures
  • Protect the Kurt Geiger & Selfridges brand
  • Maintain excellent visual presentation in your area, consistent with company guidelines
  • Stay up-to-date with fashion and latest trends
  • Support management in training and developing the team to maximise sales
  • Support performance management of the team
  • Assist with floor control
  • Resolve customer queries and complaints to ensure customer satisfaction

Requirements

  • Previous experience in luxury retail within a clientelling and service-driven environment
  • Experience at a similar management level
  • Be a customer service ambassador with the ability to drive a unique but memorable customer experience that builds loyalty
  • Proven ability to drive sales and team
  • Be immaculately presented and representative of our luxury/fashion-forward brand in every way

Benefits

  • Competitive basic salary
  • Generous commission structure
  • Gorgeous shoes each season
  • Amazing employee discounts