Luxury Sales Manager

6 hours ago


Grays, Thurrock, United Kingdom Tom Ford Full time
Tom Ford - Luxury Sales Manager

We are seeking a highly skilled Luxury Sales Manager to lead our team of Fragrance Specialists in achieving sales, customer service, and operational targets. The successful candidate will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

The role requires the ability to elevate the team's performance in creating a memorable in-store experience, ensuring all staff are aligned with the Brand vision. As a Luxury Sales Manager, you will also be accountable for the smooth running of the store and providing coaching and inspiration to your team, allowing them to exceed their KPIs and your own.

Key Responsibilities:

  • Lead and manage a team of Fragrance Specialists to achieve sales, customer service, and operational targets.
  • Create and execute an agile business plan to recruit and retain customers through strategic targeting and exceptional customer relationship management.
  • Elevate the team's performance in creating a memorable in-store experience.
  • Ensure all staff are aligned with the Brand vision.
  • Accountable for the smooth running of the store.
  • Provide coaching and inspiration to your team, allowing them to exceed their KPIs and your own.

Benefits:

  • Competitive industry salary: £35,000 - £40,000 per annum, depending on experience.
  • Commission scheme eligibility.
  • Annual Leave & Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Work Life Connections – Employee Assistance Programme.
  • Extensive Training & development offering.

Requirements:

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment.
  • Experience setting sales and customer service targets, sales analysis and staff scheduling.
  • Previous retail operations experience including inventory and facilities management and cash reconciliation.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Flexible availability across days/hours.
  • Proficient in Microsoft office.


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