Optics Industry Team Manager Role
8 hours ago
TalentSpa Recruitment is a leading recruitment agency specialising in placing talented individuals into roles within the optics industry. We are currently seeking an experienced Product Support Manager to join our client's team in York.
Job SummaryThis is a unique opportunity to lead a team of Sales and Applications Engineers in providing exceptional technical service to our customers. The successful candidate will be responsible for managing the day-to-day operations of the Product Support Team, including scheduling, guidance, and collaboration with other departments.
As a Product Support Manager, you will have the opportunity to work closely with our sales and marketing teams to identify customer needs and improve the overall customer journey. You will also be responsible for defining key performance indicators to monitor progress and participating in events that showcase our products.
Key Responsibilities- Manage and develop the Product Support Team
- Efficiently schedule team members to provide comprehensive support
- Guide the team through complex technical inquiries
- Collaborate with sales and marketing to identify customer needs
- Define key performance indicators to monitor progress
- A degree in engineering, physics, mathematics, or a related hard science
- A minimum of three (3) years' experience in technical sales and/or product support
- Proficiency in optical engineering concepts
- Proven leadership skills
- Fluent in English
- Competitive salary (£45,000 - £65,000 per annum)
- Company pension scheme
- Private medical and dental insurance
- Cycle to work scheme
- Subsidised gym membership
Our client is a leading manufacturer and supplier of optics, imaging, and photonics technology. They pride themselves on providing high-quality products and services to their customers.
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