Optical Team Lead

3 days ago


London, Greater London, United Kingdom Cubitts Full time

Cubitts, a leading optical brand, is seeking an experienced Store Operations Manager to join its team.

Job Description

As a Store Operations Manager at Cubitts, you will be responsible for overseeing the day-to-day operations of our store, ensuring exceptional customer service and delivering business results.

You will be working closely with our HQ departments to ensure seamless store operations and managing dispensing activities. Your role will also involve training and developing your team members to provide outstanding customer experiences.

Key Responsibilities:

  • Support the Store Manager in delivering exceptional customer experiences at all times
  • Ensure seamless store operations by working closely with our HQ departments
  • Manage dispensing activities and lead optical learning and progression within the team
  • Ambassador for Cubitts, educating and exciting others about our mission
  • Clearly communicate daily focuses to the team underpinned by our brand values
  • To comfortably explain eye health, eyewear, and prescription terminology to patients
  • Exceptional product knowledge, explaining features and benefits of lenses and Cubitts frames
  • Lead and train on Cubitts Bespoke services, supported by our marketing-leading technology
  • Participate in weekly trade calls and monthly meetings setting focuses and goals
  • Ensure company procedures are followed to protect inventory and assets
  • Provide training and development for all team members
  • Oversee product launches with flawless execution each time

Requirements

We are looking for an individual with 1-2 years management experience in optical, team building, and recruitment. You should have a genuine passion for spectacles, their design, and history. The ideal candidate will be highly organized, possessing meticulous attention to detail and a keen interest in aesthetics.

Benefits

Cubitts offers a range of benefits, including complimentary spectacles, bespoke holiday allowance, and personalized training and development with exclusive access to the YCN platform. We also offer yoga classes and lots of company socials, mental health partnership with Champion Health, unlimited business skills training, and qualified financial expert Bippit.

Contract: Permanent. Full time 40 hours per week Monday-Sunday.

Salary: £30,546 (estimated annual salary based on national averages)


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