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Contact Centre Sales Representative

1 month ago

StainesuponThames, Surrey, United Kingdom Bupa Full time
Job Title: Contact Centre Sales Advisor

As a Contact Centre Sales Advisor at Bupa, you will be the voice of our company for our customers, providing exceptional customer service and sales support. You will be responsible for guiding our existing customers through their policy renewal conversations, ensuring the right outcome and best level of healthcare for them and their families.

Key Responsibilities:
  • Take inbound calls from our members in a fast-paced environment
  • Work with multiple systems and adhere to regulatory requirements
  • Ensure each customer has a great experience, whether it's the first call of the day or the last
  • Take ownership of customer queries, managing them through to resolution
  • Diagnose customer needs through effective questioning techniques
  • Introduce our tailored products and services to suit the needs of our customers
  • Accurately maintain our customer database, ensuring all conversations are documented and actions are recorded
Requirements:
  • Previous sales/contact centre experience is highly preferred
  • Strong PC skills and the aptitude to adapt to new systems
  • Great interpersonal skills with a genuine passion for customer service and helping others
  • The ability to influence and explain complex information in a simple manner
  • An enthusiastic, can-do attitude with a desire to achieve goals
Benefits:
  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan with up to 12% employer contributions
  • Life Insurance
  • Onsite gyms or local discounts where no onsite gym available
Why Bupa?

We're a health insurer and provider, driven by the purpose of helping people live longer, healthier, happier lives and making a better world. Our people are all focused on making health happen, and we're looking for like-minded individuals to join our team.