IT Service Centre Specialist

4 weeks ago


StainesuponThames, Surrey, United Kingdom Bupa Full time

Job Title: IT Service Centre Specialist

Job Type: Full-time

Job Description:

About the Role:

  1. Provide first-line incident management support to all IT Service customers.
  2. Act as a single point of contact for Bupa IS customers.

Key Responsibilities:

  1. Provide first-line support in line with published SLA's for all customers contacting the IT Service Centre.
  2. Deliver customer service excellence, ensuring all user contacts are handled in a pleasant, helpful and professional manner, with regular updates provided to the customer.
  3. Recommend opportunities to the Service Centre Management Team to improve working practices and team performance.
  4. Participate in all IS functional/departmental meetings, giving feedback to ensure continual improvement, productivity gains and overall customer satisfaction.

Requirements:

  1. Strong customer focus.
  2. Excellent communication skills, telephone, written and face-to-face.
  3. Good awareness of Microsoft Desktop products and Infrastructure Components.
  4. ITIL qualified.

Why Bupa?

We are a health insurer and provider, with no shareholders. Our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

  1. 25 days holiday, increasing through length of service, with option to buy or sell.
  2. Bupa health insurance as a benefit in kind.
  3. Enhanced pension plan and life insurance.
  4. Onsite gyms or local discounts where no onsite gym available.
  5. Various other benefits and online discounts.


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