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Director of Operations

2 months ago

West Malling, Kent, United Kingdom Clearwater People Solutions Ltd Full time
Job Overview

We are seeking a highly experienced and strategic Director of Operations to join our senior leadership team at Clearwater People Solutions Ltd. As a key member of our executive team, you will play a pivotal role in shaping the future of our organisation.

The successful candidate will lead our newly integrated Operations function, overseeing key activities such as due diligence, payments, contact center operations, and administrative support. Your focus will be on building an efficient operating model that delivers exceptional support to internal teams and clients.

Key Responsibilities:

  • Develop and implement operational strategies to optimize performance and efficiency across multiple teams
  • Lead and inspire the senior management team while fostering a positive, client-first culture
  • Ensure risk management responsibilities are effectively executed, acting as part of the 'First Line of Defence'
  • Oversee the implementation of large-scale process and system improvements

Key Skills and Qualifications:

  • Proven experience working within a regulated environment, ideally in the recruitment or HR sector
  • A strong track record of managing large, complex operations teams and achieving business objectives
  • Experience designing and executing large-scale process and system transformations
  • Strong influencing skills, with the ability to engage stakeholders at all levels
  • A collaborative leadership style that promotes a sense of purpose and unity within teams
  • Knowledge of financial regulations and compliance requirements

We are looking for a highly skilled and experienced operations leader who can drive business growth and improvement. If you have a passion for operational excellence and a proven track record of success, we would love to hear from you.