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Operations Director
1 month ago
We are seeking an experienced Operations Director to join our Senior Leadership team and drive the operational growth of our business. As a key member of our team, you will be responsible for leading and coaching a diverse team, managing projects, and developing strategies to improve quality, efficiency, and customer satisfaction.
Key Responsibilities:- Develop and implement operational strategies to drive business growth and profitability.
- Manage and coach a team of technical and non-technical professionals, ensuring they have the skills and resources needed to succeed.
- Collaborate with the Senior Leadership team to develop and implement business strategies.
- Identify and implement operational and quality improvements, improving the standard of projects delivered.
- Develop and manage the department budget, allocating and controlling expenses effectively.
- Evaluate internal processes and customer journeys, identifying improvements to increase customer satisfaction and retention.
- Previous experience in an Operations Director role or similar.
- Experience managing and coaching technical and non-technical teams.
- Strategic, logical, and commercially minded with experience developing and implementing strategies and processes.
- A natural, inspiring, and approachable leader, with the ability to command respect while maintaining relatability.
We are an award-winning provider of Managed Service e-Learning Solutions with an international client base spanning 30+ countries. Our extensive offering includes integrated Learning Management Systems and bespoke & complex solutions. We aim to improve workforces and empower learners, reducing L&D overheads by maintaining & managing LMS technical infrastructures, continuously developing innovative functionality, and regular performance monitoring to ensure learners remain engaged, and businesses enjoy a return on their investment.
