Strategic Mortgage Servicing Director

4 weeks ago


West Malling, Kent, United Kingdom Antony James Recruitment Full time

Antony James Recruitment is seeking a highly experienced and strategic Head of Mortgage Servicing to lead their mortgage servicing operations. In this role, you will be responsible for overseeing all aspects of mortgage servicing, ensuring operational efficiency, regulatory compliance, and exceptional customer service. You will work closely with cross-functional teams to optimize processes and drive growth.

Key Responsibilities:
  • Leadership & Strategy: Develop and implement the strategic vision for the mortgage servicing division, aligning with overall company goals.
  • Operational Management: Oversee day-to-day operations of mortgage servicing, ensuring efficient workflow and high-quality service delivery.
  • Team Development: Lead, mentor, and develop a high-performing mortgage servicing team, fostering a culture of excellence and accountability.
  • Compliance & Risk Management: Ensure all servicing activities comply with regulatory requirements and industry best practices; manage risk effectively.
  • Customer Experience: Enhance the customer journey through improved servicing processes, addressing concerns, and ensuring timely responses.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure success and drive continuous improvement.
  • Technology Integration: Collaborate with IT teams to implement technology solutions that enhance mortgage servicing efficiency and effectiveness.

As a seasoned professional in mortgage servicing, you will have a proven track record of driving business growth, improving operational efficiency, and delivering exceptional customer service. If you are a strategic thinker with excellent leadership and communication skills, we encourage you to apply for this exciting opportunity.



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