Gaming Floor Ambassador

2 weeks ago


London, Greater London, United Kingdom The Rank Group Full time

Company Description

Grosvenor is embarking on an exciting journey of growth and expansion. As part of our team, you will play a crucial role in delivering a world-class gaming experience to our customers.

We are committed to exceeding customer expectations and creating a memorable experience that drives loyalty and retention. Our casinos are an exciting and rewarding place to work, with opportunities to develop your skills and learn new ones.

Job Description

Key Responsibilities:

  • Provide exceptional customer service and a warm welcome to our gaming floor.
  • Develop a deep understanding of our games, payouts, and high-value members to drive customer engagement.
  • Connect with first-time customers and provide clear explanations of how our games are run.
  • Work closely with the CADS and gaming supervisor to meet table demand and deliver outstanding service.
  • Prioritize safer gambling and identify signs of problem gambling in customers.

Benefits:

As a valued team member, you will receive a range of benefits, including a £1000 joining bonus*, a share of uncapped tips, and premium pay allowance after midnight. You will also enjoy 50% off food and soft drinks across all Grosvenor and Mecca venues.

Qualifications:

  • A fantastic personality and a strong desire to deliver exceptional customer service.
  • Holding a PFL is a requirement for this role.
  • Collaboration and teamwork are essential in this position, as you will work closely with the wider casino team.
  • Our values of Service, Teamwork, Ambition, Responsibility, and Solutions are core to our business, and we expect all team members to live by these principles.
  • Flexibility and a willingness to work any time of day, including nights, weekends, and bank holidays, are essential for this role.
  • Applicants must be 18+ and have the right to work in the UK.


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