Gaming Floor Ambassador

2 weeks ago


London, Greater London, United Kingdom The Rank Group Full time

Company Description

Grosvenor is on an exciting journey of growth, and we're looking for talented individuals to join our team. As a leading gaming operator, we're committed to delivering exceptional customer experiences and creating a positive, inclusive work environment.

Our casinos are an exciting and rewarding place to work, with roles across all aspects of gaming and customer service. We offer opportunities to develop your existing skills and learn new ones, as well as a range of benefits and rewards.

Job Description

As a Gaming Floor Ambassador, you will:

  • Acknowledge, welcome, and assist customers in gaming
  • Understand the games, payouts, and high-value members
  • Connect with first-time customers, explaining how the games are run
  • Follow guidance from the CADS and gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
  • Be aware of and prioritize safer gambling, looking out for signs of problem gambling and informing a manager

As a valued team member, you'll receive a number of benefits, including a £1000 joining bonus*, a share of uncapped tips, premium pay allowance after midnight, and 50% off food and soft drinks across all Grosvenor and Mecca venues.

Qualifications

  • A fantastic personality
  • Holder of a PFL
  • Collaborate and work as part of the wider casino team
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Have the flexibility and be open to work any time of the day, including nights, weekends, and bank holidays
  • Applicants must be 18+ and have the right to work in the UK


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