DCC Technical Operations Team Lead
10 hours ago
Job Title: DCC Technical Operations Team Lead
Salary: £60,000 - £70,000 per annum
We are seeking a highly skilled and motivated individual to join our team as a DCC Technical Operations Team Lead. This is a permanent role based in Manchester with a hybrid working arrangement.
About the Role:
The successful candidate will provide continuous monitoring of the DCC total system and manage, lead and develop a team of Technical Operations Centre Analysts to deliver an optimal service.
You will work closely with other Smart DCC Operations functions, Service Providers and Customers to ensure that Smart DCC's systems and platforms are working optimally with minimal downtime for our customers.
A thirst for proactive continuous improvement is critical, and problem-solving skills are essential.
The ideal candidate will have previous IT, Network, Application support experience in a Technical Operations Centre/Network Operations Centre/Service Desk environment and be able to quantify and validate observed impact.
Responsibilities:
- Support junior team members with training, escalations & skills development.
- Work closely with Senior Managers and stakeholders.
- On occasion, deputise as TOC Snr Manager where required.
- Promptly communicate and escalate to the ITIL functions any issues & incidents which require their attention.
Requirements:
- Current valid Security Clearance or be willing to be Security cleared.
- Experience in supporting a team through people, task & performance management.
- Precise written and verbal communications skills are essential.
- Must be a well-organised and diligent planner & documenter.
- Must be analytical, focussed, and have a drive to learn new skills.
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