Network Operations Centre Lead
6 days ago
**Job Overview:**
We are seeking a highly skilled Network Operations Centre Lead to join our team at Smart DCC. As a key member of our operations team, you will be responsible for managing and leading a team of Technical Operations Centre Analysts to deliver an optimal service.
The successful candidate will have experience in supporting a team through people, task & performance management, as well as precise written and verbal communications skills. They must also be a well-organised and diligent planner & documenter, able to assemble & maintain both existing and new processes, work instructions and Smart Metering issues.
**Responsibilities:*
- Manage, lead and develop a team of Technical Operations Centre Analysts to deliver an optimal service.
- Work closely with other Smart DCC Operations functions, our Service Providers and Customers to ensure that Smart DCC's systems and platforms are working optimally.
- Identify and resolve technical issues and RCA, providing outstanding customer service.
**Requirements:**
- Current valid Security Clearance or willingness to be Security cleared.
- Experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre.
- Precise written and verbal communications skills on all levels to external stakeholders.
- Ability to onboard a thorough understanding of end-to-end Smart Meter infrastructure, messaging syntax and Operational Performance Regime (SLAs and KPIs).
**What We Offer:
* Competitive Salary £60,000 - £80,000 per annum, plus benefits.* Opportunity to work with a leading organisation in the smart metering industry.* Collaborative and dynamic work environment.
**How to Apply:**
Please submit your application, including your CV and a cover letter, outlining your relevant experience and qualifications.
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