Technical Operations Shift Manager

4 days ago


Hyde, United Kingdom Smart DCC Full time
Job Summary: We are seeking an experienced Network Operations Lead to oversee the monitoring of our total system and lead a team of Technical Operations Centre Analysts. This permanent role is based in Manchester with hybrid working options, offering a competitive salary plus benefits.

As a key member of our Operations team, you will work closely with stakeholders to ensure our systems and platforms are working optimally, minimizing downtime for our customers. You will be responsible for managing and developing a team, as well as mentoring junior members and communicating with senior management. Your analytical skills and ability to problem-solve will be essential in this role.

Key Responsibilities:
• Monitor our total system and manage a team of Technical Operations Centre Analysts
• Work closely with other Operations functions and stakeholders to optimize system performance
• Develop and implement processes to improve monitoring and minimize downtime
• Mentor junior team members and communicate with senior management

Requirements:
• 2+ years of experience in a similar role, preferably in a Technical Operations Centre or Network Operations Centre environment
• Strong analytical and problem-solving skills
• Excellent communication and leadership skills
• Ability to work in a team-oriented environment and adapt to changing priorities

We offer a competitive salary of £65,000 - £85,000 per annum, depending on experience, along with benefits including health insurance, pension scheme, and generous holiday allowance.

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