Technical Operations Shift Lead

3 days ago


Hyde, United Kingdom Smart DCC Full time

About the Role

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We are seeking highly skilled and motivated Shift Lead Technical Operations Analysts to join our critical Operations team.

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The successful candidates will be responsible for:

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  • Providing continuous monitoring of the DCC total system
  • FOLLOWING a suitable induction and training period, leading a shift team in the Network Operations Centre
  • Maintaining excellent relationships with stakeholders across the business

About Us

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Smart DCC is a leading organisation in the industry, providing essential services to the public sector. We are committed to delivering high-quality solutions that meet the needs of our customers.

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Key Responsibilities

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The key responsibilities of this role include:

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  • Leading a shift team in the Network Operations Centre
  • Monitoring and maintaining the health of the DCC total system
  • Coordinating responses to incidents and issues
  • Developing and implementing process improvements

Requirements

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To be successful in this role, you will need:

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  • A strong technical background, preferably in IT or a related field
  • Excellent leadership and communication skills
  • Ability to work under pressure and make sound decisions quickly
  • Experience of working in a similar environment

What We Offer

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In return for your hard work and dedication, we offer:

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  • A competitive salary of £55,000 per annum
  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment


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