Technical Operations Shift Lead
3 days ago
About the Role
">We are seeking highly skilled and motivated Shift Lead Technical Operations Analysts to join our critical Operations team.
">The successful candidates will be responsible for:
">- Providing continuous monitoring of the DCC total system
- FOLLOWING a suitable induction and training period, leading a shift team in the Network Operations Centre
- Maintaining excellent relationships with stakeholders across the business
About Us
">Smart DCC is a leading organisation in the industry, providing essential services to the public sector. We are committed to delivering high-quality solutions that meet the needs of our customers.
">Key Responsibilities
">The key responsibilities of this role include:
">- Leading a shift team in the Network Operations Centre
- Monitoring and maintaining the health of the DCC total system
- Coordinating responses to incidents and issues
- Developing and implementing process improvements
Requirements
">To be successful in this role, you will need:
">- A strong technical background, preferably in IT or a related field
- Excellent leadership and communication skills
- Ability to work under pressure and make sound decisions quickly
- Experience of working in a similar environment
What We Offer
">In return for your hard work and dedication, we offer:
">- A competitive salary of £55,000 per annum
- A comprehensive benefits package
- Ongoing training and development opportunities
- A supportive and collaborative team environment
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