Enterprise Technical Support Specialist

22 hours ago


London, Greater London, United Kingdom Iron Systems Full time
Job Description

Iron Systems is seeking an experienced Enterprise Technical Support Specialist to join our team. This role requires strong technical expertise, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Assess, troubleshoot, and resolve employee requests in person or remotely as needed on a daily basis.
  • Collaborate with various teams in a service-oriented customer-success environment to ensure seamless issue resolution.
  • Apply problem-solving efficiency, learn new technologies quickly, and adapt to changing business requirements.
  • Solve complex incidents by applying known documented solutions and processes while maintaining work task ownership to completion with minimal direct supervision.
  • Communicate effectively with different audiences across multiple channels, including face-to-face, instant messaging, emails, and video conferencing.
Required Skills and Qualifications
  • Experience supporting various operating systems in an enterprise environment, including MacOS, Windows 10, iOS, and Android.
  • Experience supporting various hardware in an enterprise environment, including Apple Laptops, Dell/HP Laptops, desktops, corporate-owned mobile devices, and standard peripherals.
  • Experience supporting and troubleshooting corporate networks and remote user environments.
  • Experience supporting and troubleshooting Active Directory related issues.
  • Experience on endpoint security tools (Anti-virus / Firewall / Two-factor authentication).
  • Experience supporting and troubleshooting conference room tools (Audio / Visual) as needed.
What We Offer
  • A competitive salary of $85,000 per year.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.

$85,000 annual salary.



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