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Enterprise Dynamics Support Specialist

1 month ago

London, Greater London, United Kingdom SitePoint Pty Full time

At Pearson Carter, we are seeking a skilled Enterprise Dynamics Support Specialist to join our team. This is an excellent opportunity for professionals with experience in NAV and D365 Business Central.

About the Role

We are looking for a highly motivated and detail-oriented individual who can provide first-class support to our clients. As an Enterprise Dynamics Support Specialist, you will be responsible for delivering top-notch technical assistance, communicating effectively with project teams, and identifying innovative solutions to complex problems.

The ideal candidate will have a strong background in NAV and D365 Business Central, with experience working in a ticketing system or help desk environment. You should also be proficient in communicating complex technical information to non-technical stakeholders.

In this role, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. If you are passionate about delivering exceptional support and have a keen eye for detail, we encourage you to apply.

Responsibilities
  1. Technical Support: Provide expert-level technical support to clients via phone, email, or remote desktop sessions.
  2. Ticket Management: Effectively manage and resolve tickets in a timely manner, ensuring high levels of customer satisfaction.
  3. Project Collaboration: Communicate regularly with project teams to ensure seamless delivery of support services.
  4. Solution Development: Identify and develop creative solutions to complex technical issues.
Requirements

To be successful in this role, you will need:

  • A strong background in NAV and D365 Business Central.
  • Experience working in a ticketing system or help desk environment.
  • Excellent communication and problem-solving skills.
  • The ability to work independently and as part of a team.
What We Offer

We offer a competitive salary package, including:

Salary: Up to £45,000 per annum, depending on experience.

Benefits: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.