Enterprise IT Support Specialist
3 weeks ago
The Enterprise IT Support Specialist will play a key role in maintaining the enterprise applications at Funko, ensuring seamless support for our business direction. This includes managing and troubleshooting various software and system components, as well as collaborating with cross-functional teams to deliver high-quality services.
Main Responsibilities:
- Respond to technical assistance requests from employees, stakeholders, and partners via phone, email, or in-person.
- Analyze and resolve hardware and software issues using advanced diagnostic tools and methodologies.
- Deploy operating system patches across servers, workstations, and virtual desktops, while maintaining accurate software and hardware asset inventory systems.
- Document standard IT processes and procedures, identifying areas for improvement and implementing new protocols as needed.
- Provide exceptional customer service by documenting help desk interactions and escalating critical issues promptly.
- Perform software license management, auditing, and maintenance for both on-premises and cloud-based applications.
- Collaborate with the Service Desk team to troubleshoot complex issues and serve as a liaison between support and engineering groups.
- Develop working knowledge of Microsoft Office 365 packages to enhance overall technical capabilities.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in IT support roles, preferably in an enterprise environment.
- Proven track record of resolving complex technical issues and improving IT processes.
- Excellent communication, problem-solving, and teamwork skills.
- Ability to work in a fast-paced, dynamic environment with multiple priorities.
About the Role:
This position is an excellent opportunity to join Funko's IT team and contribute to the company's growth and success. As an Enterprise IT Support Specialist, you will have the chance to work with cutting-edge technology, develop your skills, and make a meaningful impact on our organization.
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