Enterprise IT Support Specialist

3 weeks ago


London, Greater London, United Kingdom Funko Full time
Job Summary:

The Enterprise IT Support Specialist will play a key role in maintaining the enterprise applications at Funko, ensuring seamless support for our business direction. This includes managing and troubleshooting various software and system components, as well as collaborating with cross-functional teams to deliver high-quality services.

Main Responsibilities:

  • Respond to technical assistance requests from employees, stakeholders, and partners via phone, email, or in-person.
  • Analyze and resolve hardware and software issues using advanced diagnostic tools and methodologies.
  • Deploy operating system patches across servers, workstations, and virtual desktops, while maintaining accurate software and hardware asset inventory systems.
  • Document standard IT processes and procedures, identifying areas for improvement and implementing new protocols as needed.
  • Provide exceptional customer service by documenting help desk interactions and escalating critical issues promptly.
  • Perform software license management, auditing, and maintenance for both on-premises and cloud-based applications.
  • Collaborate with the Service Desk team to troubleshoot complex issues and serve as a liaison between support and engineering groups.
  • Develop working knowledge of Microsoft Office 365 packages to enhance overall technical capabilities.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3+ years of experience in IT support roles, preferably in an enterprise environment.
  • Proven track record of resolving complex technical issues and improving IT processes.
  • Excellent communication, problem-solving, and teamwork skills.
  • Ability to work in a fast-paced, dynamic environment with multiple priorities.

About the Role:

This position is an excellent opportunity to join Funko's IT team and contribute to the company's growth and success. As an Enterprise IT Support Specialist, you will have the chance to work with cutting-edge technology, develop your skills, and make a meaningful impact on our organization.



  • London, Greater London, United Kingdom Amadeus IT Group Full time

    About the RoleThe Enterprise Development Specialist will play a key part in driving business success by identifying and prioritizing new business opportunities, collaborating with internal teams, and negotiating complex contracts.


  • London, Greater London, United Kingdom Amadeus IT Group Full time

    About the RoleAs an Enterprise Growth Specialist at Amadeus IT Group, you will play a key role in driving revenue growth by selling products and services to large organizations. This requires strategic thinking, a consultative approach, and excellent communication skills.Main Responsibilities


  • London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Application Support SpecialistVertex IT Solutions Ltd is seeking an Enterprise Application Support Specialist to join our team. This role will involve working closely with the Application Support team to deliver high-quality support to customers using Salesforce.ResponsibilitiesProvide first line support for all incoming cases/tickets relating to Salesforce...


  • London, Greater London, United Kingdom Hewlett Packard Enterprise Development LP Full time

    We are looking for a Private Cloud Enterprise Specialist to join our team at Hewlett Packard Enterprise Development LP. As a Private Cloud Enterprise Specialist, you will be responsible for creating and driving the Hybrid Cloud sales pipeline, using advanced Hybrid Cloud expertise to seek out new opportunities for customer value.The estimated salary for this...


  • London, Greater London, United Kingdom Hewlett Packard Enterprise Development LP Full time

    Job DescriptionThis AI and Cloud Enterprise Specialist role at Hewlett Packard Enterprise Development LP involves working with clients to understand their cloud and AI needs and providing solutions that meet those requirements.About the Ideal CandidateThe ideal candidate will be a seasoned professional with expertise in cloud and AI technologies, sales,...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    Job Description: Enterprise Support SpecialistEstimated Salary: £70,000 - £100,000 per annumAbout the JobAs an Enterprise Support Specialist at EngineeringUK, you will be responsible for ensuring AWS environments remain operationally healthy while reducing cost and complexity.Main ResponsibilitiesDrive technical discussions regarding incidents, trade-offs,...


  • London, Greater London, United Kingdom Hewlett Packard Enterprise Full time

    Overview:As a Private Cloud Enterprise Sales Specialist at Hewlett Packard Enterprise, you will be responsible for driving sales growth and providing exceptional customer service. This role requires a strong understanding of Hybrid Cloud solutions and the ability to communicate complex technical concepts to clients.Key Responsibilities:Responsible for sales...


  • London, Greater London, United Kingdom Amazon Full time

    Enterprise Support SpecialistSalary: £70,000 - £100,000 per annumAn enterprise support specialist at Amazon is responsible for ensuring AWS environments remain operationally healthy whilst reducing cost and complexity.The ideal candidate will have experience with operational parameters and troubleshooting for three of the following:...


  • London, Greater London, United Kingdom Amazon Full time

    About the RoleWe are seeking an Enterprise Support Specialist to join our team at Amazon. In this role, you will be responsible for supporting our customers' creative and transformative spirit of innovation across all technologies. You will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services.The...


  • London, Greater London, United Kingdom Amazon Full time

    Do you have a strong background in IT and a passion for delivering exceptional customer experiences? We are seeking an experienced Enterprise Support Specialist to join our team in EMEA. As a key member of our AWS Technical Account Management team, you will be responsible for providing technical support and guidance to our Enterprise Support customers. With...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    Company Overview:ENGINEERINGUK is one of the fastest-growing organizations within Amazon Web Services (AWS). We are seeking an Enterprise Support Specialist to join our team. As an Enterprise Support Specialist, you will be responsible for working proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services. You...


  • London, Greater London, United Kingdom Amazon Full time

    Job DescriptionThis role is focused on supporting enterprise customers in their journey to cloud adoption. As an Enterprise Support Specialist, you will be responsible for providing expert advice on AWS services, working directly with customers to understand their needs, and developing tailored solutions to meet those needs.Key responsibilities...


  • London, Greater London, United Kingdom Endeavour Recruitment Solutions Full time

    **Job Overview:** We are seeking an experienced Enterprise IT Support Specialist to join our client's IT team in London.This role offers remote flexibility with occasional on-site presence required. As an Enterprise IT Support Specialist, you will be responsible for ensuring the health and stability of our client's global infrastructure. This includes...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    Enterprise Support SpecialistWe are seeking an Enterprise Support Specialist to join our team at ENGINEERINGUK. As a Technical Account Manager, you will be responsible for providing technical guidance and advocating for our customers, ensuring they get the best value from Amazon Web Services (AWS).In this role, you will work closely with customers to...


  • London, Greater London, United Kingdom SCC Full time £440

    Job Title: Enterprise Support SpecialistSCC is seeking an experienced Enterprise Support Specialist to provide technical support for the implementation of Windows 11, ServiceNow, and Intune. This role involves working closely with the IT team to ensure the successful deployment of these technologies while providing expert guidance on their use.Key...


  • London, Greater London, United Kingdom Ledger Enterprise Full time

    Digital Assets Support AssociateWe're looking for a highly motivated Digital Assets Support Associate to join our team at Ledger Enterprise. As a key member of our support team, you will be responsible for providing top-notch support to our customers and helping us build a better customer experience.About the PositionHandle customer inquiries and issues...


  • London, Greater London, United Kingdom Amazon Full time

    Technical Account Manager Career OpportunityWe are seeking an experienced Enterprise Support Specialist to join our team as a Technical Account Manager. This role will involve providing post-sales, consultative expertise to our customers.The ideal candidate will have 5+ years of technical engineering experience with expertise in operational parameters and...


  • London, Greater London, United Kingdom Amazon Full time

    About the RoleAs an Enterprise Support Specialist, you will partner with some of the most iconic businesses in the country to provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.Our ideal candidate has experience in a similar role, such as a Technical Account Manager, Consultant, Solutions...


  • London, Greater London, United Kingdom Amazon Full time

    About the TeamWe are looking for a skilled Enterprise Support Specialist to join our team in Australia.The ideal candidate will have at least 5+ years of technical engineering experience and expertise in operational parameters and troubleshooting for distributed systems environments.Our team values diversity and inclusivity, and we encourage candidates from...


  • London, Greater London, United Kingdom Hewlett Packard Enterprise Development LP Full time

    About the RoleWe are seeking a talented Enterprise Cloud Solutions Specialist to join our team at Hewlett Packard Enterprise Development LP. As a key member of our sales team, you will be responsible for driving the sales of Hybrid Cloud solutions in assigned territories, industries, or accounts.Your primary focus will be on creating and driving the Hybrid...