Dynamics Support Specialist
11 hours ago
Job Overview:
We are seeking a highly skilled Dynamics Support Specialist to join our team at Elite Dynamics. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and technical support for Microsoft Dynamics 365 solutions.
About the Role:
The successful candidate will be responsible for responding to customer support queries, investigating issues, and communicating with customers and third-party suppliers. They will also be expected to manage their workload effectively, meeting Service Level Agreements (SLAs) and providing regular reports to the Customer Service Manager.
Key Responsibilities:
- Responding to customer support queries via phone, email, and online systems
- Investigating and resolving support calls in a timely manner
- Liaising with internal teams and third-party suppliers as required
- Communicating with customers to resolve issues and provide updates
- Managing workload and meeting SLAs
- Providing regular reports to the Customer Service Manager
Requirements:
To succeed in this role, you will need:
- 2+ years of experience working with Microsoft Dynamics 365
- Excellent communication and customer-facing skills
- A strong understanding of the Microsoft Office 365 stack
- Experience in a support and consultative role
- Knowledge of workflow management and Power Automate
Benefits:
Our competitive salary of £30k reflects the importance we place on attracting and retaining top talent. You will also enjoy:
- 25 days holiday + statutory holidays
- Life insurance
- A dynamic and supportive work environment
Location:
This is a remote-working role, with occasional travel required for training, events, and meetings.
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