Enterprise Support Specialist
4 weeks ago
We are seeking a highly skilled Enterprise Support Specialist to join our team. As an Enterprise Support Specialist, you will be responsible for providing exceptional support to our top customers, ensuring their needs are met and their experiences are exceptional.
You will work closely with our Enterprise Support Manager to elevate and evolve the Enterprise Support function, delivering experiences that build trust throughout the Figma community. Your expertise will be essential in diagnosing issues, determining solutions, and anticipating customer impact.
Fluency in German or French is essential for this role, as we continue to grow across our markets. This is a full-time role based in our London office within a hybrid environment.
Key Responsibilities:- Develop expertise of Figma's products and the journey of our customers.
- Partner closely with Sales teams to guide large scale organizations through complex workspace configurations.
- Operate as the voice of the customer, capturing product and process gaps in the experience.
- Act as designated point of contact for high-risk escalations and issues.
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