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Customer Support Representative

2 months ago


Wolverhampton, Wolverhampton, United Kingdom Lloyds Banking Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and social media
  • Resolve customer queries and issues in a professional and courteous manner
  • Work collaboratively with colleagues to ensure customer needs are met
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers
  • Contribute to the development of new processes and procedures to improve customer experience
What We Offer

We offer a comprehensive benefits package, including a generous pension contribution, annual performance-related bonus, and share schemes. Our team is committed to creating a values-led culture and we are dedicated to building a workforce that reflects the diversity of our customers and communities.

About Us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to making a positive impact on our customers, businesses, and communities. Our team is passionate about delivering exceptional customer service and we are seeking like-minded individuals to join us on this journey.