Event Coordinator
4 weeks ago
Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings, offering a unique work environment for our Event Manager - Operations.
Key Responsibilities
- Motivate the team by leading from the front with confidence and positivity at all times
- Assist in the planning, organising and control of day-to-day operations of the department to ensure established standards of performance are maintained and total guest satisfaction is achieved
- Work alongside the Head Chef to ensure quality of food and drinks, and to be knowledgeable on the menus to answer any questions and make recommendations
- Ensure the meeting and event rooms are set up as per function details and instructions received from the Conference Office, at all times
- Meet with organisers at the end of their event to solicit their opinions and feedback on how our service and standards
- Ensure the team is well-trained, friendly and offers great engagement and efficient service for guests
Ideal Candidate
- Previous Experience as an Event Manager in a Hotel
- Strong leadership skills, as demonstrated in a similar role within a conference and events setting
- Warm and genuine nature, someone who can make people feel at ease
- Confident, clear and polite communication skills to pass information to all guests
- Promote a positive attitude and display the ability to 'make things happen' to achieve or exceed anticipated results
- Highly customer-service oriented, with the ability to work shift patterns through weekdays and weekends
Benefits
The Grand Hotel, Birmingham offers a range of benefits to our employees, including:
- Competitive colleague and friend & family rates for overnight stays at the hotel
- 50% employee discounts on food and beverage at hotel outlets
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
- Free meals on duty in our dining facilities
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
- Rewards and recognition for living and breathing our company values
- Monthly employee recognition and rewards programme
- Regular team appreciation events, including regular employee parties throughout the year
- Career development opportunities – including access to apprenticeship programmes
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Uniform provided
At The Grand Hotel, Birmingham, we are committed to providing a warm and welcoming environment for our guests, and we are looking for a talented Event Manager - Operations to join our team.
We are closed for Christmas 2024 - so you will have the festive period to rest and return in the new year
About Us
The Grand Hotel, Birmingham is housed in one of the city's most iconic buildings, offering a unique work environment for our employees.
We are a dynamic and exciting place to work, with a range of benefits and opportunities for career development.
At The Grand Hotel, Birmingham, we are committed to providing exceptional service and standards to our guests, and we are looking for a talented Event Manager - Operations to join our team.
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