Help Desk Support Specialist

2 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Biffa group Full time
Role Overview

We are seeking a highly motivated and customer-focused IT Support Professional to provide first-line assistance for all IT, telephony, network, and application issues across the Biffa group.

Estimated Salary: £30,000 per annum

About This Role

This is an office-based position that involves working on a rota to cover our opening hours of 7am to 6pm, Monday to Friday. As an IT Support Specialist, you will be responsible for delivering excellent communication skills, a passion for customer service, and being a quick learner.

Main Responsibilities
  • Handle customer incident or request tickets in a professional manner.
  • Respond to user queries regarding new and current tickets.
  • Ensure accurate information is obtained at the point of logging the ticket.
  • Provide timely resolution (preferably on first contact) or escalation of incidents and requests with regular updates to end users until the point of resolution.
  • Collaborate with other IT teams through frequent and constructive communication.
Key Requirements
  • Previous experience in a similar role.
  • Proficient user of Microsoft packages.
  • Ability to manage workload effectively while meeting deadlines.


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