Help Desk Technician Role

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Baltic Apprenticeships Full time
About This Role

We are seeking an ambitious and enthusiastic individual to join our team as an IT Support Apprentice. In this role, you will have the opportunity to develop your technical skills and knowledge while gaining valuable hands-on experience in a dynamic and supportive environment.

As an IT Support Apprentice, you will be working towards your IT Support level 3 qualification, delivered by our expert training team at Baltic Apprenticeships. Our comprehensive training program will provide you with the skills, knowledge, and hands-on experience needed to succeed in this field.

You will have the chance to work alongside our experienced team and contribute to our mission of empowering educational institutions. We are looking for someone who is passionate about technology and has a strong desire to learn and grow in their career.

Your Responsibilities
  1. Respond to helpdesk requests remotely and provide timely technical support.
  2. Take help desk calls, log and track calls, and ensure that all issues are properly recorded and resolved.
  3. Perform hardware and software repairs in our well-equipped workshop facility.
  4. Assist with the installation of hardware and software, ensuring seamless integration and functionality.
  5. Carry out network documentation and reporting to maintain accurate records.
  6. Assist with sourcing IT equipment and software to support ongoing projects.
  7. Participate in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed.


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