Senior Support Worker

2 months ago


Woking, Surrey, United Kingdom Catalyst Support Full time
About the Role

Catalyst Support is seeking a highly skilled and compassionate Senior Support Worker to join our team at Safe Harbour. As a key member of our team, you will play a vital role in providing support and guidance to individuals experiencing mental health crises.

Key Responsibilities
  • Manage rotas and ensure adequate cover for winter pressures, holidays, and sickness
  • Solve issues of staff cover with own and partner organisations as they arise
  • Undertake monthly team meetings with all Safe Harbour staff
  • Deliver one-to-one monthly supervision for staff, ensuring all performance issues, complaints, and support needs are addressed and recorded on the HR system Breathe
  • Support with annual appraisals for Safe Harbour staff
  • Provide support to clients attending the Safe Harbour, both in person and virtually, on site, and in the community
  • Utilise a range of appropriate skills, such as active listening, motivational interviewing, and cognitive behavioural techniques
  • Design and deliver planned and ad hoc one-to-one and group interventions as part of a six-week rolling wellness programme
  • Induct clients and create collaborative and individualised care plans and facilitate the setting of SMART goals
  • Screen and respond to referrals within 48 hours and keep electronic attendance and participation records and complete discharge reports
  • Assist clients in de-escalating and managing impulsivity, intense emotions, and relationship difficulties
  • Create safety plans for those experiencing thoughts of self-harm, suicide, and other risk-taking urges
  • Risk assess clients attending in acute mental health crisis and contact relevant parties, such as the Community Mental Health Recovery Service (CMHRS) and the Single Point of Access (SPA)
  • Provide a continual assessment of a person's needs regarding their mental health
  • Work proactively with partner agency staff to ensure continuity of care
  • Signpost and/or bridge clients to internal and external methods of support and make onward referrals
About Us

Catalyst Support is a non-profit organisation working with people to support their health and wellbeing. We believe change is achievable when offered by a flexible, respectful, inclusive, and non-judgemental approach. Our values are Kindness, Integrity, and Commitment.

Person Specification
  • Demonstrated experience of working within social care contracts, particularly with Mental Health and the likely Safe Harbour cohort
  • Demonstrate experience of group work and delivering psychoeducation
  • Experience supervising, supporting, or mentoring staff and/or volunteers
  • An understanding of Safeguarding policy and practice

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