Mental Health Support Specialist

3 weeks ago

Woking, Surrey, United Kingdom Catalyst Support Full time
About the Role

Catalyst Support is seeking a highly skilled and compassionate individual to join our team as a Safe Harbour Support Worker. In this role, you will play a vital part in providing a six-week referral-only non-clinical service to individuals aged 18 and above, supporting them in managing mental health crises and developing coping strategies.

Key Responsibilities
  • Provide support to clients attending the Safe Harbour, both in-person and virtually, and in the community.
  • Utilize a range of skills, including active listening, motivational interviewing, and cognitive behavioral techniques, to facilitate positive change.
  • Design and deliver planned and ad-hoc one-to-one and group interventions as part of a six-week rolling wellness programme.
  • Induct clients, create collaborative and individualized care plans, and facilitate the setting of SMART goals.
  • Respond to referrals within 48 hours and maintain accurate electronic attendance and participation records.
  • Work within GDPR and Information Governance guidelines to ensure confidentiality is maintained.
  • Assist clients in de-escalating and managing impulsivity, intense emotions, and relationship difficulties.
  • Create safety plans for individuals experiencing thoughts of self-harm, suicide, and other risk-taking urges.
  • Risk assess clients attending in acute mental health crisis and contact relevant parties as necessary.
  • Provide a continuous assessment of an individual's needs regarding their mental health.
  • Seek advice and guidance from the Senior Worker and/or Service Manager as appropriate.
  • Follow Catalyst Support's incident reporting procedure and complete incident forms.
  • Work proactively with partner agency staff to ensure continuity of care.
  • Maintain an honest, robust, person-centered, and caring approach to the client group.
  • Attend external and internal meetings as required and as appropriate for the role.
  • Signpost clients to internal and external methods of support and make onward referrals.
  • Participate in ongoing training and development.
  • Communicate confidently and effectively, verbally and in writing.
Person Specification

Essential Qualifications:

  • No set qualification is required.

Essential Experience:

  • Robust professional boundaries.
  • Experience working in the mental health field.
  • Sound working knowledge of Safeguarding legislation.
  • Experience delivering person-centered interventions relating to mental health.

Desirable Qualifications and Experience:

  • Knowledge and usage of a trauma-informed approach (although training can be given).
  • Knowledge and/or experience of co-production - planning/designing/delivering and reviewing interventions with those with lived experience.

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