Outcome Based Testing Professional

3 weeks ago


Birmingham, Birmingham, United Kingdom Kind Consultancy Limited Full time
Key Responsibilities

The Outcome Tester will be responsible for completing end-to-end reviews and assessing the overall outcome of the customer journey.

You will identify themes and trends by conducting root cause analysis for both good and poor outcomes.

As part of your role, you will also share MI, findings, and actions with relevant teams.

A strong understanding of what good customer outcomes look like, developed during previous Outcome Testing experience, is essential for this position.



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