Senior Outcome Quality Analyst

1 day ago


Birmingham, Birmingham, United Kingdom Kind Consultancy Limited Full time
Kind Consultancy Limited Opportunity

The Kind Consultancy Limited is working with a growing specialist challenger bank which is currently seeking an experienced Outcome Tester to join them in a full-time, permanent role paying circa £40,000.

Reporting to the Customer Outcomes Team Leader, the successful candidate will conduct outcome-based testing and share their findings. Key responsibilities include:

  • Identifying themes and trends by conducting root cause analysis for both good and poor outcomes.
  • Ensuring Risk Events are reported as soon as they are identified and tracked to conclusion.
  • Contributing to the Customer Outcome Performance Dashboard that monitors key measures to evidence good customer outcomes are being delivered.

Our ideal candidate for this opportunity has good knowledge of Outcome based testing and the associated policies and processes, including FCA regulations and financial services compliance generally.

This is an excellent opportunity to work on improving customer outcomes and contribute to the success of a leading financial institution.

Salary: £40,000 per annum.



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