Service Excellence Specialist

4 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Professional Technical Ltd Full time
Service Excellence Specialist

We are seeking a skilled Service Excellence Specialist to join our team at Professional Technical Ltd. This is a unique opportunity to work with a leading manufacturing company in Burton Upon Trent.

About the Role

The successful candidate will support our Field Service Engineers and sub-contractors, providing telephone technical support to customers and preparing quotations for service work.

This role involves developing relationships within key accounts by providing one-to-one support for all technical quotes and enquiries. The ideal candidate will have excellent communication skills and be able to relay accurate details to customer base and Field Service teams.

Key Responsibilities
  • Submit quotations on time to customers
  • Enter quotes, new jobs, and orders onto our Service Management System efficiently
  • Provide first-class customer service according to client standards
  • Work efficiently to process customer enquiries and orders
  • Interface with the external Sales team for Projects
  • Cover telephones throughout the working day
  • Aquire new customers from both service and sales databases
Requirements
  • Technical Service Engineering or Technical Sales background required
  • Experience working with product ranges in an engineering or manufacturing company
  • Strong communication skills and experience working with Field Service Engineers, Sales Teams, and Customers
  • Desirable: Experience working with National Accounts, Key Accounts, or Project Management capabilities
  • Working knowledge of Word and Excel
Salary and Benefits
  • Estimated Salary: £32,500 - £37,000 per annum
  • Hybrid Working (3 days in office and 2 days at home) after probation
  • 25 Days holiday + bank holidays (increased with length of service)
  • Buy & Sell Holiday Scheme
  • Salary Sacrifice Pension Scheme
  • Life Assurance X3
  • Medical Cover - BUPA Wellbeing Health Expense Scheme
  • Bonus Scheme
  • Full Training and Development


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