Operational Excellence Director

1 month ago


Burton upon Trent, Staffordshire, United Kingdom FOOTBALL ASSOCIATION Full time

We are seeking a highly skilled Operational Excellence Director to lead our Business Operations function within the Football Association, overseeing Commercial, Customer Service, Business Administration and QA & Evaluation functions. The ideal candidate will possess strong financial acumen, with excellent analytical and problem-solving skills.

About the Role

This is an exciting opportunity for a strategic leader to drive operational excellence, deliver business growth, and ensure seamless delivery of FA Learning services. As an Operational Excellence Director, you will be responsible for:

  • Developing and executing operational strategies that align with the Division's financial objectives.
  • Overseeing the development of commercial strategy, working closely with the Finance team to ensure coherent and robust budgeting and financial planning.
  • Analyzing existing operational processes, identifying opportunities for improvement, and implementing changes to streamline workflows and create business efficiencies.
  • Ledering customer service strategy, approach, and performance to ensure learners and stakeholders receive a high level of service.
  • Collaborating with Executive and FA colleagues to create and maintain standard operating procedures and policies that promote consistency and quality.

The successful candidate will have excellent leadership and communication skills, with experience in driving business growth, improving operational efficiency, and developing high-performing teams. You will also have:

  • Strong commercial experience, with a thorough understanding of competitive environments.
  • Excellent financial acumen, with the ability to translate financial data into tangible insights.
  • Able to identify and analyze problems effectively, implementing workable solutions without disrupting business operations.
  • Exemplary IT skills, with knowledge of industry-specific software.
About Us

The Football Association (FA) is the governing body of football in England. We are committed to using our influence across English football to create a game free from discrimination. Our equality, diversity, and inclusion strategy forms an integral part of our long-term commitment to tackling discrimination.

What We Offer

We offer a competitive salary of £80,000 - £100,000 per annum, dependent on experience, as well as:

  • A contributory pension scheme.
  • Free private medical cover.
  • Additional Thank You days leave and volunteering days.
  • 25 days annual leave.
  • A hybrid working model offering greater flexibility.

Please note that this role requires a DBS check. We actively promote inclusion and diversity, encouraging applicants to be the best version of themselves at work.



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