Customer Service Representative for Premium Brand

2 weeks ago

London, Greater London, United Kingdom EDGE of EMBER Full time

We are a modern demi-fine jewellery brand on a mission to inspire self-expression and add a touch of sparkle to life's daily moments. Our community is at the heart of everything we do, and we're looking for a passionate, customer-focused individual to join our team. If you love people, details, and a good challenge, we would welcome you.

About the Role

As our Customer Service Representative, you'll be the friendly face (and voice) of Edge of Ember, providing our customers with seamless and joyful experiences across email, live chat, and phone. Your role is key to our brand's growth and reputation, where each interaction leaves a lasting, positive impression.

Responsibilities:

  • Manage the day-to-day running of the Customer Service function (email, live chat, phone), ensuring all customer queries are responded to with warmth, care, and efficiency.
  • Ensure every interaction leaves our customers smiling, aiming for nothing less than an exceptional experience.
  • Work with Operations & other teams to ensure that all customer-related inquiries are handled properly, urgently, and in line with our approach.
  • Identify areas to enhance the customer journey; develop and implement customer service processes that set us apart in the market.

Requirements:

  • Experience & Passion for Service: Background in customer service or sales within premium brands/products; a love for helping people find just what they need.
  • Outstanding Communication: Friendly, articulate, and approachable, you have a knack for putting customers at ease and making complex information feel simple.
  • Problem-Solver: Strong attention to detail, with the ability to calmly resolve issues and turn challenges into positive outcomes.
  • Tech Savvy: Proficiency in CRM systems and Microsoft Office; experience working with customer ticketing systems is a plus.
  • Thrives in Fast-Paced Environments: You stay cool under pressure and bring a positive, can-do attitude to everything you do.

Key Performance Indicators:

  • Positive customer reviews (Trustpilot, Google, website)
  • Returning customer rate and loyalty-building experiences
  • Seamless resolution of customer issues, with happy follow-up feedback
  • Quick and efficient response and resolution times, measured by daily ticket handling and response KPIs

This is an office-based role, with some flexibility to work from home occasionally. The salary range for this position is £28,000 - £32,000 per annum, depending on experience.

  • Premium Customer Service Representatives

    2 weeks ago

    London, Greater London, United Kingdom Cineworld Cinemas Ltd Full time

    We're Hiring!Cineworld Cinemas Ltd is looking for a highly skilled Premium Customer Service Representative to join their team. As a Premium Customer Service Representative, you will be responsible for delivering an exceptional standard of customer service to our premium customers, while also contributing to the overall success of the cinema. The ideal...

  • Premium Brand Machinery Sales Representative

    2 weeks ago

    London, Greater London, United Kingdom Bennett and Game Recruitment LTD Full time

    Premium Brand Machinery Sales Representative Job DescriptionWe are recruiting a skilled Premium Brand Machinery Sales Representative to join our team at Bennett and Game Recruitment LTD. The ideal candidate will have excellent communication and sales skills, as well as a passion for agricultural machinery.About the Role:The successful candidate will be...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom Rank Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team in a part-time capacity. As a key member of our admissions team, you will be responsible for providing exceptional service to our customers while ensuring all gaming activity is conducted within legal requirements.With a competitive hourly rate of...

  • Premium Brand Ambassador Manager

    2 weeks ago

    London, Greater London, United Kingdom COREcruitment Full time

    **Job Overview:** We are looking for a highly motivated Premium Brand Ambassador Manager to support our luxury cigar brand in Central London.**Estimated Salary:** £45,000 - £65,000 per yearThe successful candidate will be responsible for assisting with daily operations, building strong client relationships, and contributing to the store's success in a...

  • Marketing Director for Premium Brands

    4 weeks ago

    London, Greater London, United Kingdom Frasers Group Full time

    At Frasers Group, we're revolutionizing the retail industry with innovative digital solutions and unique store experiences. As a key member of our marketing team, you'll play a crucial role in elevating our premium brand portfolio.Key ResponsibilitiesDevelop and execute the marketing strategy for our premium division, driving brand and commercial...

  • Commercial Director for Premium Brands

    2 weeks ago

    London, Greater London, United Kingdom Diageo Full time

    Diageo is seeking an experienced Commercial Director for Premium Brands to join our team. As a key member of our on-trade sales team, you will be responsible for growing the P&L of our most premium outlets in the GB on-trade market. This involves leading a team of Key Account Managers to execute strategic plans, build strong relationships with key retail...

  • Premium Brand Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Beam Suntory Full time

    Role OverviewBeam Suntory is a world leader in premium spirits with a rich history of over 200 years. We're committed to delivering impactful marketing and innovation while fostering brilliant experiences and bringing people together.We're looking for a highly skilled National Account Manager Ecommerce to join our team in the UK, driving sustainable...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Three Full time

    We are looking for a talented Customer Service Representative to join our team at Three UK. As a Customer Service Representative, you will be the face of our company brand, engaging and building relationships with customers. If you have a customer service head and enjoy providing amazing experiences that make people feel good, this could be the perfect role...

  • Premium Interior Product Representative

    2 weeks ago

    London, Greater London, United Kingdom CPJ Recruitment Full time

    Job DescriptionWe are looking for a highly motivated and results-driven Area Sales Manager to join our team at CPJ Recruitment. The successful candidate will be responsible for managing existing relationships with independent retailers, showrooms, merchants, and stockists, promoting high-spec interior products.About the Role:Represent a leading brand in the...

  • Premium Brand Developer

    1 week ago

    London, Greater London, United Kingdom The Advocate Group Full time

    Job Overview:The Advocate Group is partnering with a well-respected Scottish independent family firm in the spirits industry. They require a Business Development Manager to work on their premium portfolio and drive engagement in the on-trade market.Responsibilities:New business development through targeted approaches.Cultivating relationships with premium...

  • Executive Marketing Director for Premium Brands

    2 weeks ago

    London, Greater London, United Kingdom Justzapp Full time

    We are seeking an experienced Senior Brand Manager to join our team at Zapp, London's leading digital-first, premium convenience retailer. This role will focus on accelerating our Brand Marketing efforts and building out Zapp's brand across its existing and new customer segments in London.The ideal candidate will have a strong background in marketing,...

  • Customer Service Representative

    1 month ago

    London, Greater London, United Kingdom Zachary Daniels Full time

    Customer Service Representative | Zachary DanielsThis is an exciting opportunity for a Customer Service Representative to join our successful team at Zachary Daniels. Based in a team of customer service experts, you will be responsible for managing all customer communications, ensuring that they receive the best possible service when shopping with our...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Aeffe S.P.A. Full time

    Job TitleCommercial Customer Service AdviserAbout UsThe Aeffe Group is a leading international company in the fashion and luxury industry. Our mission is to create, produce, and distribute high-quality products that reflect our brand's values and image.Job OverviewWe are seeking a Client Advisor to join our team at our Moschino store in London. The...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time

    Job DescriptionWe are recruiting a Customer Service Representative to join our team at GET STAFFED ONLINE RECRUITMENT LIMITED's retail drinks brand in Westfields White City. As a key member of the team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Your key responsibilities will include converting sales from...

  • Luxury Brand Representative

    2 weeks ago

    London, Greater London, United Kingdom ghd Full time

    About the Role">We are seeking a highly skilled and motivated Luxury Brand Representative to join our team at ghd. As a representative of our brand, you will be responsible for delivering exceptional customer experiences and driving sales in our luxury retail environment. Sales Strategy">You will be confident in your ability to share ghd's history and expert...

  • Sales and Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Mekhann Full time

    **Job Title:** Sales and Customer Service RepresentativeJob Summary: We are seeking a dynamic Sales and Customer Service Representative to join our team at Mekhann. In this role, you will be responsible for delivering exceptional customer service, meeting and exceeding sales targets, and contributing to the success of our retail store on Bond Street.Key...

  • Ambitious Brand Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Red Bull Full time

    About the JobAs a Brand Ambassador, you will be responsible for representing Red Bull in a premium way through everyday interactions with consumers or customers. You will live and breathe the brand personality traits and company values, and will grow the user base by inviting positive trial and awareness of Red Bull through product sampling to consumers at...

  • Freelance Luxury Brand Experience Specialist

    1 month ago

    London, Greater London, United Kingdom CXG group Full time

    Opportunity to Evaluate Luxury BrandsCXG, a leading global customer experience agency, is seeking mission-based Freelance Luxury Brand Evaluators who are existing luxury brand customers. Our evaluators play a vital role in enhancing and elevating the experience of premium and luxury brands worldwide.As a Freelance Luxury Brand Evaluator, you will have the...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Hotel Chocolat Group plc Full time

    About Hotel ChocolatHotel Chocolat has established a strong market presence as the UK's favourite premium chocolate brand. We strive to deliver exceptional experiences for our guests through a deep understanding of our products and values.Job DescriptionThis role focuses on engaging with customers to showcase our products in a warm and personable manner,...

  • Customer Service and Sales Representative

    1 month ago

    London, Greater London, United Kingdom Inc Recruitment Full time

    Are you looking for a new challenge in sales and customer service? Do you have a background in hospitality and want to use your skills in a new role?We are seeking a Customer Service and Sales Representative to join our team at Inc Recruitment. As a Customer Service and Sales Representative, you will be responsible for providing excellent customer service...