Customer Service Representative
1 month ago
Customer Service Representative | Zachary Daniels
This is an exciting opportunity for a Customer Service Representative to join our successful team at Zachary Daniels. Based in a team of customer service experts, you will be responsible for managing all customer communications, ensuring that they receive the best possible service when shopping with our fashion brand. Key Responsibilities:
- Manage customer communication and feedback.
- Timely resolution of all customer queries and complaints.
- Support our customers and develop a depth of understanding and affinity for our products and ranges.
- Escalate complaints and claims to the relevant manager when necessary.
- Maintain and regularly update online FAQ pages to enable customers to resolve queries without the need to make contact.
- Achieve and sustain a high standard of response times and response rates, improving customer satisfaction and reducing occurrences of re-contact.
- Work collaboratively with the e-commerce team and other areas of the business to build key relationships.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong customer service skills.
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