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Customer Service Apprentice
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Apprentice. As a key member of our customer success team, you will play a vital role in delivering exceptional support and guidance to our valued clients.
Key Responsibilities:- Assist in onboarding new customers, providing product demonstrations, and guiding them through the setup process.
- Respond promptly and professionally to customer inquiries via email, phone, and live chat, striving for first-contact resolution.
- Collaborate with cross-functional teams such as Sales, Product Development, and Marketing to advocate for customer needs and drive product improvements.
- Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized support and strategic guidance.
- Contribute to the development of educational resources, tutorials, and other materials to empower customers to maximize the value of our products or services.
- Excellent communication and interpersonal skills.
- Strong IT skills, including proficiency in Microsoft Office.
- Attention to detail and organizational skills.
- Customer care and problem-solving skills.
- Ability to work effectively in a team environment.
- You will be studying the Level 3 Customer Service Specialist apprenticeship, which will equip you with the skills and knowledge to deliver exceptional customer service.
- Upon successful completion of the apprenticeship, you will achieve a Level 3 Customer Service Specialist qualification.
- A competitive salary of £12,480 per annum.
- A comprehensive training program, including remote learning and on-the-job training.
- The opportunity to work with a dynamic and supportive team.
To apply for this exciting opportunity, please submit your application, including your CV and a cover letter outlining your relevant skills and experience.
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