Customs Bureau Agent

4 weeks ago


Longford, Telford and Wrekin, United Kingdom DHL Global Forwarding (UK) Limited Full time

Customs Bureau Agent

As a Customs Bureau Agent, you will be responsible for coordinating customs entries for the shipment of goods, ensuring all documentation is completed to meet timelines and process requirements. You will provide information to customers, freight forwarders, hauliers, and DHL internal stakeholders in a timely and appropriate manner, promoting excellent customer service and engagement.

Key Activities:

  • Liaise with customers to coordinate customs entries for the shipment of goods; full declarations both imports and exports, transition declarations (T1's) applicable on exports, and CFSP frontier and supplementary declarations as required by the customer.
  • Provide information to customers, freight forwarders, hauliers, and DHL internal stakeholders in a timely and appropriate manner, promoting excellent customer service and engagement.
  • Ensure all documentation is completed to meet timelines, and process requirements.
  • Ability to deal with critical requirements, and problem solve activities within processing timelines.
  • Maintain all customs entries files both electronically and also hard copy files where required for certification and documents.
  • Manage queries from the Global Service Centre (GSC) and also responses from HMRC and other UK Governmental Departments in terms of declaration responses.
  • Sending and issuing data to the Global Service Centre (GSC) where applicable.

Core Competencies

Making Customers More Successful

  • Maintains effective relationships with customers.
  • Develops, commercializes, and delivers high-quality/innovative services or solutions.
  • Inspires customers and gains their commitment.
  • Gains organisational alignment and support for customer needs.

Shaping Direction

  • Maintains a visionary and global perspective pertaining to strategy.
  • Develops sustainable strategies that support Investment, Provider, and Employer of Choice.
  • Inspires and aligns the organisation to make the strategy a reality.

Skills & Experience

  • Some experience of working in Customs desirable. Knowledge and experience of customs and excise procedures, invoicing customers, handling documents by importer/exporter to and from overseas. PC literate, good communicator, excellent telephone manner, organised with good administration skills.

LOCATION: Hayes

HOURS: per week (shifts – Tuesday - Saturday – hours)

REPORTS TO: Customs Operations Manager

CLOSING DATE: 12th July 2024


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