Customer Service Returns Representative

2 weeks ago


Longford, Telford and Wrekin, United Kingdom Europcar Group Full time

Europcar Group is seeking a Customer Service Returns Agent to join their team at Heathrow Airport. As part of the vehicle returns team, this role offers a unique opportunity to provide exceptional customer service in a fast-paced environment.

The ideal candidate will possess excellent communication and interpersonal skills, with a passion for delivering world-class customer experiences. Previous experience in a customer-facing role, particularly in the automotive industry, is highly desirable.

This position offers a competitive basic salary, bonus earnings potential, and a comprehensive benefits package, including six weeks' holiday, pension, and life insurance. The successful candidate will also have access to discounted car hire rates, EE mobile phone contracts, and Accor Group hotel rates.

The key skills required for this role include a full, valid clean driving licence, excellent communication skills, and the ability to work as part of a team in a fast-paced environment. Flexibility in working hours is also essential, with shifts available during the day, evenings, and weekends.

Europcar Group operates a wide range of vehicle mobility products, including vehicle rental and car sharing services. The company is committed to helping employees develop market-leading skills through ongoing training and development.

As a Customer Service Returns Agent, you will play a vital role in ensuring that Europcar's customers receive an exceptional experience, from the beginning to the end of their rental process. If you are passionate about delivering world-class customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.

Why choose Europcar?

We offer a flexible and nurturing work environment that fosters career ambitions. Our company operates a wide range of vehicle mobility products, including vehicle rental and car sharing services. We help businesses keep their people on the road in low-emission vehicles and are adding more electric vehicles to our fleet every day.

Key skills required:

  • A full, valid clean driving licence
  • Excellent communication and interpersonal skills
  • Ability to work as part of a team in a fast-paced environment
  • Flexibility in working hours
  • Car rental/sales experience is desirable but not essential


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