Equipment Management Coordinator

5 days ago


Normanton on Trent, Nottinghamshire, United Kingdom Kemp Recruitment Full time
About the Role

We are seeking a highly organized and detail-oriented Service Controller to join our team at Kemp Recruitment. As a key member of our operations team, you will be responsible for ensuring the smooth management of our equipment hire services.

Key Responsibilities
  • Enquiry Handling: Respond to customer enquiries regarding equipment hire and service, providing timely and accurate information to meet their needs.
  • Breakdown Management: Coordinate with our engineering team to resolve equipment breakdowns efficiently, minimizing downtime and ensuring customer satisfaction.
  • Job Card Management: Update and maintain accurate records of equipment hire and service activities, ensuring seamless communication with our teams and customers.
  • Equipment Availability: Monitor and manage equipment availability, ensuring that our customers have access to the resources they need when they need them.
  • Coordination: Collaborate with our engineering and transport teams to ensure that equipment is delivered to customer sites on time and in good working order.
  • Customer Service: Provide exceptional customer service, responding to customer queries and concerns in a professional and courteous manner.
Requirements
  • Industry Experience: Previous experience in the equipment hire or rental industry, with a strong understanding of equipment management and customer service principles.
  • Technical Skills: Proficiency in Microsoft Office Suite and general computer skills, with the ability to learn and adapt to new systems and technologies.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
What We Offer
  • Career Growth: Opportunities for professional development and career progression within a leading recruitment company.
  • Supportive Environment: A friendly and supportive team culture, with a focus on collaboration and mutual respect.


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