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Service Operations Coordinator

2 months ago

Normanton on Trent, Nottinghamshire, United Kingdom Kemp Recruitment Full time
Position: Service Operations Coordinator
Working Hours: Monday to Friday, Daytime
Compensation: £30,000 - £35,000

Our client, a prominent national company specializing in Tool, Plant, and Powered Access rental services, is in search of a committed Service Operations Coordinator to enhance their operational team.

Key Responsibilities of the Service Operations Coordinator:
  • Inquiry Management: Addressing rental and service inquiries through phone, email, and our digital ordering platform.
  • Breakdown Coordination: Receiving customer calls regarding equipment failures and organizing timely engineer visits.
  • Job Card Oversight: Maintaining and updating job cards in the internal system while ensuring efficient job allocation.
  • Equipment Status Monitoring: Verifying machine availability and ensuring accurate status updates in our databases.
  • Team Collaboration: Working closely with engineering and logistics teams to guarantee the readiness and delivery of the right equipment to client locations.
  • Client Relations: Providing excellent communication and support to colleagues and serving as a friendly contact for depot inquiries.
Ideal Candidate Profile:
  • Relevant Experience: Prior experience in the Plant, Powered Access, Tool, or Material Handling sectors.
  • Technical Proficiency: Competence in Microsoft Office Suite and general IT skills.
  • Communication Skills: Exceptional verbal and written communication skills.
Additional Qualifications:
  • Organizational Abilities: Capacity to juggle multiple tasks and manage time effectively in a dynamic environment.
  • Analytical Skills: Strong aptitude for problem-solving to efficiently tackle service-related challenges.
  • Collaborative Spirit: Ability to work effectively within a team and assist colleagues in achieving shared objectives.
Benefits:
  • Career Advancement: Opportunities for professional growth and career development within a leading national organization.
  • Supportive Culture: A welcoming and encouraging team atmosphere.