Customer Service and Income Generation Specialist
2 weeks ago
We are seeking a highly motivated and organised individual to join our team as a Customer Service and Income Generation Specialist. In this role, you will be responsible for driving income generation and customer service excellence at Read Foundation Canada.
Main Responsibilities:
- Initiate proactive outreach to donors to maximise income generation
- Showcase in-depth knowledge of Read's projects and services to inform and engage donors
- Maintain the accuracy and currency of the fundraising database
- Expertly manage communication, including information requests, complaints, and general inquiries
- Precisely input new donor data and update records as needed
- Skilfully resolve donor complaints and issues
- Volunteer to support the charity's fundraising events by assisting donors, handling PDQ donations, distributing and collecting pledge forms, and helping with event logistics
Requirements:
- A-level or equivalent qualifications, with a minimum of a B grade in English at GCSE/A level
- Fluent in English, with excellent verbal and written communication skills
- Proficiency in multiple languages, including English, Urdu, and Punjabi
- Strong familiarity with database operations and reporting tools
- Advanced proficiency in Excel, including data analysis, formulas, and reporting
- Proficient in Microsoft Office software
- At least 1 year of experience using a CRM system, with demonstrated proficiency. Strong knowledge and competency in Salesforce is highly desirable
- Experience in accurate data entry and effectively managing multiple tasks while prioritizing complex workloads
Benefits:
- A competitive salary of £12.00 per hour
- Flexible working hours to accommodate your schedule during busy periods
- Ongoing training and support, ensuring personal and professional growth
- The opportunity to work with a dynamic team and contribute to the success of Read Foundation Canada
- An estimated annual salary of £25,600 based on 30 hours of work per week
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