Customer Service Specialist

1 week ago


Manchester, United Kingdom NFP People Full time
Stewardship Officer

This is an exciting new role in a newly formed team, built to enable personalised and human connection with Regional Fundraising supporters.

We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of the Regional Fundraising team.

  • Working to set process and templates, providing excellent supporter journeys that deliver income.
  • Deliver personal touchpoint stewardship plans to complement mass journeys. These include calls to all supporters to welcome, keep in touch, wish good luck, thank and chase income.
  • Delivering strategic interventions to enhance audience activity, adding value to both supporters' experience and income targets.
  • Responsible for triage and referral of appropriate supporters to the relationships team.

The team's purpose is to listen to, understand and inspire supporters and teams to fundraise with pride in a way that's both easy and right for them, with the help they need to enable greater giving that is legal, ethical and inspiring to others.

Towards this goal, we are seeking a highly motivated Stewardship Officer who will be responsible for delivering exceptional supporter stewardship, providing timely support to our supporters to ensure they have the best possible experience with us.

We believe everyone deserves to live the best life they can after stroke. It's a team effort to get there.

NFP People provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives.

To fulfill the role, you must be a resident of the UK and have the right to work in the UK.

The salary for this role is circa £31,300 per annum, with the possibility of applying for inner or outer London weighting depending on where you reside.



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