Technical Support Specialist

3 weeks ago

LeedsHawes, United Kingdom United Living Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a skilled and detail-oriented Technical Support Specialist to join our team at United Living. As a Technical Support Specialist, you will be responsible for providing technical support to customers and internal teams while also creating and maintaining high-quality technical documentation.

Key Responsibilities:

  • Technical Support:
    • Provide first-line technical support to customers and internal teams via various channels.
    • Troubleshoot and resolve technical issues, ensuring a high level of customer satisfaction.
    • Escalate unresolved issues to the appropriate technical teams when necessary.
    • Document and track support tickets, ensuring timely resolution and follow-up.
  • Technical Authoring:
    • Develop, write, and maintain technical documentation, including user manuals, installation guides, FAQs, and troubleshooting guides.
    • Collaborate with product development teams to understand new features and updates, ensuring documentation is up-to-date.
    • Create and manage online knowledge bases and help centers.
    • Review and edit existing documentation to improve clarity, consistency, and accuracy.
  • Collaboration:
    • Work closely with engineers, developers, and product managers to gather technical information.
    • Participate in product development meetings to stay informed about upcoming releases and updates.
    • Provide feedback to the development team based on customer interactions and common issues.
  • Continuous Improvement:
    • Identify areas for improvement in technical support processes and documentation.
    • Stay updated on industry trends, best practices, and new technologies related to technical support and authoring.

Qualifications:

  • Education: Degree in Computer Science, Engineering, Technical Writing, or a related field, or equivalent experience.
  • Experience: Previous experience in a technical support or technical authoring role.
  • Technical Skills: Proficiency with support ticketing systems, content management systems, and documentation tools. Familiarity with relevant software and hardware.
  • Communication: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely.
  • Problem-Solving: Strong analytical and problem-solving abilities.
  • Attention to Detail: High level of attention to detail, particularly in technical writing.
  • Customer Focus: A strong commitment to delivering exceptional customer service.

Desirable:

  • Experience with specific industry-related software or tools.
  • Familiarity with software development processes or IT infrastructure.
  • Experience with multimedia content creation (e.g., video tutorials, screenshots).

  • Technical Support Specialist

    2 weeks ago

    Hawes, North Yorkshire, United Kingdom Heatly Full time

    Job DescriptionWe are seeking a skilled and detail-oriented Technical Support Specialist to join our team at Heatly. The successful candidate will be responsible for providing technical support to customers and internal teams while also creating and maintaining high-quality technical documentation.This dual role requires a strong technical background,...

  • Technical Support Specialist

    2 weeks ago

    Hawes, North Yorkshire, United Kingdom Heatly Full time

    Job DescriptionWe are seeking a skilled and detail-oriented Technical Support Specialist to join our team at Heatly. The successful candidate will be responsible for providing technical support to customers and internal teams while also creating and maintaining high-quality technical documentation.This dual role requires a strong technical background,...

  • Technical Support Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Technical Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our administrative team, you will be responsible for providing exceptional customer service and technical support to our clients.Main ResponsibilitiesRespond to incoming customer inquiries...

  • Junior Technical Specialist

    2 weeks ago

    Hawes, North Yorkshire, United Kingdom Heatly Full time

    About the RoleWe are seeking a highly skilled Junior Technical Specialist to join our team at Heatly. As a key member of our technical team, you will play a crucial role in ensuring the successful implementation of market-leading and optimized system designs across our platform.Key ResponsibilitiesTechnical SupportDevelop and maintain accurate schematics and...

  • Junior Technical Specialist

    2 weeks ago

    Hawes, North Yorkshire, United Kingdom Heatly Full time

    About the RoleWe are seeking a highly skilled Junior Technical Specialist to join our team at Heatly. As a key member of our technical team, you will play a crucial role in ensuring the successful implementation of market-leading and optimized system designs across our platform.Key ResponsibilitiesTechnical SupportDevelop and maintain accurate schematics and...

  • Technical Support Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Technical Support Specialist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to incoming customer inquiries via phone,...

  • Technical Support Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Technical Support Specialist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to incoming customer inquiries via phone,...

  • Technical Support Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Technical Support Specialist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to incoming customer inquiries via phone,...

  • Technical Support Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Technical Support Specialist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to incoming customer inquiries via phone,...

  • Technical Support Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Customer Service Coordinator/Technical Support Specialist to join our team in a temporary opportunity that could potentially lead to a permanent position.Main Responsibilities:Respond to incoming customer inquiries via phone, email, and in-person, providing...

  • Technical Support Specialist

    1 week ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary: We are seeking a highly organized and detail-oriented Technical Support Specialist to join our team in Leeds. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met with efficiency and professionalism.Main Responsibilities:Respond to incoming telephone...

  • Technical Support Specialist

    1 week ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary: We are seeking a highly organized and detail-oriented Technical Support Specialist to join our team in Leeds. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met with efficiency and professionalism.Main Responsibilities:Respond to incoming telephone...

  • Technical Support Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Customer Service Coordinator/Technical Support Specialist to join our team in a temporary opportunity that may lead to a permanent position.Main Responsibilities:Respond to incoming customer inquiries via phone, email, and in-person, providing timely and...

  • Technical Support Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Technical Support Specialist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to incoming calls and emails from clients,...

  • Technical Support Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Technical Support Specialist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to incoming calls and emails from clients,...

  • Technical Support/Author

    1 month ago

    Hawes, United Kingdom Heatly Full time

    Job DescriptionWe are seeking a skilled and detail-oriented Technical Support / Author to join our team. The successful candidate will be responsible for providing technical support to customers and internal teams while also creating and maintaining high-quality technical documentation. This dual role requires a strong technical background, excellent...

  • IT Support Specialist

    7 days ago

    Leeds, Leeds, United Kingdom Support Warehouse Ltd. Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at Support Warehouse Ltd. As an IT Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and maintaining our IT infrastructure.Key Responsibilities:Provide technical...

  • IT Support Specialist

    7 days ago

    Leeds, Leeds, United Kingdom Support Warehouse Ltd. Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at Support Warehouse Ltd. As an IT Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and maintaining our IT infrastructure.Key Responsibilities:Provide technical...

  • Technical Training Specialist

    2 weeks ago

    Hawes, North Yorkshire, United Kingdom GTEC Training Full time

    Job DescriptionThe Technical Trainer will play a crucial role in designing, developing, and delivering high-quality short technical training courses in the low carbon (renewable) and / or construction sector for our clients.This position is vital in ensuring that our course delivery and content is the best available and exceeds our customers'...

  • Technical Training Specialist

    2 weeks ago

    Hawes, North Yorkshire, United Kingdom GTEC Training Full time

    Job DescriptionThe Technical Trainer will play a crucial role in designing, developing, and delivering high-quality short technical training courses in the low carbon (renewable) and / or construction sector for our clients.This position is vital in ensuring that our course delivery and content is the best available and exceeds our customers'...