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Junior Technical Specialist

2 months ago

Hawes, North Yorkshire, United Kingdom Heatly Full time
About the Role

We are seeking a highly skilled Junior Technical Specialist to join our team at Heatly. As a key member of our technical team, you will play a crucial role in ensuring the successful implementation of market-leading and optimized system designs across our platform.

Key Responsibilities
  • Technical Support
    • Develop and maintain accurate schematics and layouts based on manufacturer data.
    • Conduct side-by-side testing of the Heatly platform to ensure accuracy across all aspects of mechanical designs.
    • Collaborate with the Head of Technical to develop and implement optimized solutions to complex scenarios.
    • Ensure that manufacturer data sets are accurate and up-to-date.
    • Participate in and provide feedback on software team development sessions to identify technical and workflow improvements.
  • Learning and Development
    • Work closely with senior technical support specialists and other team members to learn about the company's products and services.
    • Participate in training sessions to build technical knowledge and support skills.
    • Stay updated on new product features and updates to provide accurate and current support.
  • Collaboration
    • Collaborate with other support team members and departments to resolve customer issues efficiently.
    • Communicate effectively with product development teams to provide feedback from customers and share insights on recurring technical issues.
  • Continuous Improvement
    • Identify common issues and suggest improvements to support processes and tools.
    • Contribute to the development and maintenance of internal knowledge bases and support documentation.
    Requirements
    • Education: A degree in mechanical engineering or a related field, or equivalent practical experience with a good grasp of mathematics to A-level standard or above.
    • Experience in Building Services
    • Technical Skills: Basic understanding of IT systems, software applications, and troubleshooting techniques.
    • Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
    • Problem-Solving: A keen interest in solving technical problems and a proactive approach to learning.
    • Team Player: Ability to work well within a team and seek guidance when needed.
    Desirable
    • Familiarity with hydraulic system design at domestic or small commercial scale.
    • Experience with software design and/or support ticketing systems.