Assistant Shop Manager

9 hours ago

Devon, United Kingdom British Red Cross Full time
About The Role

We are seeking a highly skilled and motivated Assistant Shop Manager to join our friendly charity shop team. As a key member of our retail team, you will play a vital role in driving sales, improving customer experience, and contributing to the success of our charity shops.

Key Responsibilities
  • Collaborate with the shop manager to develop and implement effective retail strategies to drive sales and customer engagement.
  • Work closely with the shop team to provide excellent customer service, manage stock, and maintain a clean and welcoming store environment.
  • Oversee the induction, management, and development of a team of dedicated volunteers, ensuring they have the skills and support needed to excel in their roles.
  • Contribute to the development of a positive and inclusive team culture, promoting a culture of kindness, respect, and empathy.
Requirements
  • Proven retail experience, with a strong understanding of customer behavior, sales trends, and retail operations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, volunteers, and customers.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of the shop.
  • Strong problem-solving skills, with the ability to think creatively and make informed decisions.
What We Offer
  • A competitive salary and benefits package, including a contributory pension scheme and generous holiday allowance.
  • Opportunities for career development and progression, with a range of training and development programs available.
  • A supportive and inclusive team environment, with a strong focus on employee well-being and work-life balance.
  • Access to a range of employee benefits, including a cycle-to-work scheme and season ticket loan.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about retail, customer service, and making a difference in your community, we encourage you to apply for this exciting opportunity.

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