Junior Trading Technology Support Specialist

3 weeks ago

London, Greater London, United Kingdom Caspian One Ltd Full time
Job Description

Caspian One Ltd is seeking a highly skilled Junior Trading Technology Support Specialist to join its team in London. As a key member of our technology support team, you will be responsible for providing technical assistance to our trading systems, ensuring seamless operations and resolving issues efficiently.

Key Responsibilities:

  • Trading System Support: Provide technical support for the trading flow, ensuring smooth operations across all systems.
  • Client Configuration: Set up new clients on trading platforms, ensuring a seamless onboarding experience.
  • System Monitoring: Perform daily system checks and monitor alerts to identify and resolve issues proactively.
  • Issue Escalation: Act as the first point of contact for any system issues, managing escalations and resolutions.
  • Incident Management: Oversee the entire incident management process, including communication, problem resolution, and post-incident analysis.
  • Task Ownership: Take full responsibility for resolving issues, managing tasks, maintaining records, and delivering tested solutions to ensure closure.
  • Trading Flow Knowledge: Develop a thorough understanding of the trading flow across all Equities business areas.
  • Client Onboarding: Assist with the onboarding of new clients and support the introduction of new trading flows.
  • Cross-Departmental Collaboration: Collaborate with internal technology teams, external service providers, and vendors to resolve technical issues efficiently.

Essential Criteria:

  • Experience: Minimum of 2+ years experience in a Front Office technology support role within a financial institution.
  • Technical Expertise:
    • Proficiency with the FIX protocol and a solid understanding of message flows and troubleshooting.
    • Knowledge of Equities markets and trading systems.
  • Problem-Solving Abilities: Strong logical and critical thinking skills to effectively troubleshoot issues.
  • Communication Skills: Ability to communicate clearly and confidently at all levels, both verbally and in writing.
  • Interpersonal Skills: Proven ability to build strong relationships with colleagues and external partners, facilitating effective collaboration.
  • Time Management: Ability to manage multiple tasks and competing priorities efficiently.
  • Independence: Ability to work autonomously and take initiative in addressing tasks and issues.

Desirable Criteria:

  • SQL Knowledge: Familiarity with running SQL queries for generating ad-hoc reports.
  • Help Desk Systems: Experience with ticketing systems like ServiceNow.
  • Development Skills: Basic knowledge of programming languages for troubleshooting or automating processes.

This role is ideal for a motivated individual seeking to expand their technical skills in a fast-paced trading environment, working closely with our team at Caspian One Ltd.

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