Junior Trade Support Specialist

3 weeks ago

London, Greater London, United Kingdom Caspian One Full time

Caspian One, a leading financial services firm, is seeking a highly skilled Junior Trade Support Specialist to join its London office. The ideal candidate will be responsible for providing technical support for trading systems, focusing on FIX and OMS protocols.

Key Responsibilities:

  • Trading System Support: Ensure smooth operations across all trading systems, providing timely support to resolve technical issues.
  • Client Configuration: Set up new clients on trading platforms, ensuring seamless integration and optimal performance.
  • System Monitoring: Perform daily system checks and monitor alerts to identify and resolve potential issues proactively.
  • Issue Escalation: Act as the first point of contact for any system issues, managing escalations and resolutions efficiently.
  • Incident Management: Oversee the entire incident management process, including communication, problem resolution, and post-incident analysis.
  • Task Ownership: Take full responsibility for resolving issues, managing tasks, maintaining records, and delivering tested solutions to ensure closure.
  • Trading Flow Knowledge: Develop a thorough understanding of the trading flow across all Equities business areas, ensuring optimal system performance.
  • Client Onboarding: Assist with the onboarding of new clients and support the introduction of new trading flows, ensuring a seamless experience.
  • Cross-Departmental Collaboration: Collaborate with internal technology teams, external service providers, and vendors to resolve technical issues efficiently.

Essential Criteria:

  • Experience: Minimum of 2+ years experience in a Front Office technology support role within a financial institution.
  • Technical Expertise:
  • Proficiency with the FIX protocol and a solid understanding of message flows and troubleshooting.
  • Knowledge of Equities markets and trading systems.
  • Problem-Solving Abilities: Strong logical and critical thinking skills to effectively troubleshoot issues.
  • Communication Skills: Ability to communicate clearly and confidently at all levels, both verbally and in writing.
  • Interpersonal Skills: Proven ability to build strong relationships with colleagues and external partners, facilitating effective collaboration.
  • Time Management: Ability to manage multiple tasks and competing priorities efficiently.
  • Independence: Ability to work autonomously and take initiative in addressing tasks and issues.

Desirable Criteria:

  • SQL Knowledge: Familiarity with running SQL queries for generating ad-hoc reports.
  • Help Desk Systems: Experience with ticketing systems like ServiceNow.
  • Development Skills: Basic knowledge of programming languages for troubleshooting or automating processes.

This role is ideal for a motivated individual seeking to expand their technical skills in a fast-paced trading environment, working closely with the Caspian One team to deliver exceptional results.

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